Technical Writer

Job Description

We are looking for a driven Technical Writer to contribute to our developer documentation for a wide range of MX products. This Technical Writer will have a direct role in carrying our documentation to the next level and overall improvement to the developer experience associated with our products. Candidates should have proven experience working on documentation teams and have experience working alongside product managers and engineers to extract information in a fast-paced environment.

Job Duties

• Produce clear and accurate user and developer documentation that meets company-defined quality standards

• Collaborate with engineers, product managers, and designers to document new features

• Draft and develop documentation, including developer integration guides, API reference material, product overviews, and other product documentation

• Work closely with cross-functional stakeholders to gather feedback

• Manage multiple projects in a fast-paced, iterative environment

• Collaborate with other technical writers and management to improve current documentation via structure, design, and style

• Use independent judgment in significant technical issue evaluation and documentation

Job Requirements

• 3+ years of industry equivalent experience (experience in software or engineering internships or employment) preferred

• A writing portfolio that shows your ability to explain technical concepts clearly

• Demonstrated knowledge writing OpenAPI specifications

• Demonstrated knowledge writing documentation for non-technical audiences such as user guides, support documentation, knowledge-base articles, etc.

• Demonstrated knowledge writing for internal and external audiences

• Experience leading content initiatives and collaborating with cross-functional stakeholders

• Excellent written and verbal communication skills in English

• Strong skills in information gathering and information architecture

• Familiarity with one or more programming languages, Markdown, and Git

• Bachelor’s Degree at a minimum, preferably in a technical field

At MX, we are a high-performance organization that thrives on trust and results. This role is based in Lehi, Utah, with flexibility for both in-office and remote work. We believe in empowering our team members to deliver exceptional outcomes while taking advantage of our incredible office space when it best supports their work. Our Utah office features onsite perks such as company-paid meals, massage therapists, a sports simulator, gym, mother’s lounge, and meditation room and meaningful interactions with amazing people. We encourage team members to come together in the office to collaborate, kick off key projects, or strategize cross-functionally, fostering connection and innovation.

MX is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses. All your information will be kept confidential according to EEO guidelines. You may request reasonable accommodations by sending an email to hr@mx.com.