Logo for Chainguard

Senior Technical Support Engineer

Chainguard

Key Facts

Remote From: 
United States
Full time
Senior (5-10 years)

Other Skills

  • •
    Troubleshooting (Problem Solving)
  • •
    Calmness Under Pressure
  • •
    Non-Verbal Communication
  • •
    Teamwork
  • •
    Time Management
  • •
    Learning Agility
  • •
    Mentorship
  • •
    Prioritization
  • •
    Problem Solving

Roles & Responsibilities

  • 5+ years supporting enterprise customers with a calm, confident approach
  • 3+ years of experience with Linux, Docker and Kubernetes
  • Strong written and verbal communication delivering top-tier customer experiences
  • Cross-functional collaborator across Engineering, Customer Success, and additional teams

Requirements:

  • Be the frontline agent: triage, investigate, manage, and resolve complex customer issues involving Chainguard Images
  • Escalate wisely: engage the Engineering team when issues require deeper investigation
  • Communicate like a pro: keep customers and SLAs informed and impressed
  • Bridge the tech lingo divide: explain issues clearly to both developers and non-technical stakeholders

Job description

The role in a nutshell:

We’re looking for a Senior Technical Support Engineer who’s equal parts problem-solver, translator, and customer hero. You’ll be the go-to person when customers hit snags with Chainguard Images, digging into technical mysteries, keeping folks informed, and partnering with Engineering to squash bugs before they cause chaos. This isn’t just “reset the password and move on” support: you’ll work on real, complex issues with modern tools (Docker, Kubernetes, GitHub, Helm charts, Terraform, etc.), make customers feel like superheroes themselves, and help shape how Chainguard delivers world-class support. Serious work, fun team, big impact.

 

What you’ll do:

  • Be the frontline agent: Triage, investigate, manage, and annihilate complex customer issues involving Chainguard Images.
  • Escalate wisely: Engage the Engineering team when things get spicy.
  • Communicate like a pro: Keep customers (and your SLAs) happy, informed, and impressed.
  • Bridge the tech lingo divide: Explain things clearly to both code whisperers and non-tech humans.
  • Document like a librarian: Create detailed write-ups of new issues and throw helpful Knowledge Base nuggets into the mix.
  • Channel your inner detective: Prioritize your own queue, drive clarity in communication, and proactively guide issues to resolution.
  • Speak up smartly: Push bugs, feature requests, and hidden gremlins up to Engineering and GTM teams.
  • Learn, teach, repeat: Seek new challenges, share wisdom, and maybe teach someone your favorite GitHub ninja trick.
  • Be there when it counts: Participate in an on-call rotation for after-hours, weekend, and holiday support.

What we're looking for:

  • You’ve spent 5+ years supporting enterprise customers with a confident, calm approach.
  • 3+ years under your belt with Linux, Docker and Kubernetes.  You dream in containers.
  • You deliver top-tier customer experiences with stellar written and verbal communication.
  • You're a cross-functional harmony maker supporting teams across Engineering, Customer Success, and more.
  • You're comfortable in the DevOps warzone: CI/CD, Linux, GitHub, Helm Charts, Terraform, Open source and all the good stuff.
  • Experience with AWS, Azure, or GCP; AWS EKS experience is a plus.
  • Extra kudos if you’ve flirted with security frameworks, software supply chain security, or vulnerability scanning.
  • Extra kudos if you bring CKA, CKAD, CKS or KCSA certs and aspire to be a future Kubestronaut.
  • Startup experience? Even better.  You’ve navigated fast lanes before.
  • A curious soul who learns faster than a caffeinated squirrel.
  • You hold a bachelor’s degree (STEM preferred) or have equivalent battle scars from the real world.

About Us

Chainguard is the secure foundation for software development and deployment. By providing guarded open source software, built from source and updated continuously, Chainguard helps organizations eliminate threats in their software supply chains.

Founded by the industry's leading experts on open source software, security and cloud native development, Chainguard has built the largest library of open source software that is secure by default. 

Chainguard’s mission is to be the safe source for open source.

 

We live and breathe our company values:

We are customer obsessed - We focus on delivering solutions to our customers that create value and make their lives better.

We have a bias for intentional action - We prioritize, plan, try things, and fail fast.

We don’t take ourselves too seriously (but we do serious work) - We are solving an important problem which takes focus, but we also like to enjoy the journey.

We trust each other and assume good intentions - We’re transparent with decisions to empower team members to make well informed decisions.

 

A few of the benefits we offer:

  • Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. 
  • Our Approach to Equity:  Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!). 
  • 100%  Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck. 
  • ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset. 
  • 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.

If your experience is close but doesn’t fulfill all requirements, please apply. We’re building the best team in technology and are focused on hiring “Chainguardians'' with unique backgrounds, perspectives, and experiences.

Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard’s Privacy Policy.

©2025 Chainguard. All Rights Reserved.
Ready to apply?
APPLY
·

Technical Support Engineer Related jobs

United StatesTechnical Support Engineer

Other jobs at Chainguard

We help you get seen. Not ignored.

We help you get seen faster — by the right people.

🚀

Auto-Apply

We apply for you — automatically and instantly.

Save time, skip forms, and stay on top of every opportunity. Because you can't get seen if you're not in the race.

✨

AI Match Feedback

Know your real match before you apply.

Get a detailed AI assessment of your profile against each job posting. Because getting seen starts with passing the filters.

Upgrade to Premium. Apply smarter and get noticed.

Upgrade to Premium

Join thousands of professionals who got noticed and hired faster.