GoHighLevel Specialist

Position: GoHighLevel Specialist

Number of hours: 32 hours/week
Schedule: UK Time Zone - 9AM - 2PM (Mon - Thursday only)

Key Responsibilities

GoHighLevel Automation & Workflow Management

• Set up, manage, and optimize GoHighLevel workflows, pipelines, triggers, automations, and sequences.

• Maintain documentation of all GHL automations, logic structures, and campaign flows.

• Build and manage forms, surveys, landing pages, scheduling workflows, and automated communication journeys.

• Ensure all GHL systems run smoothly, with consistent tagging, routing, and user flows.

Launch Operations & System Coordination

• Update ClickUp with status changes, blockers, decisions, and workflow updates related to GHL processes.

• Maintain product and operational documentation (automation logic, journey maps, checklists) inside ClickUp.

• Support user testing by setting up GHL scheduling, email reminders, confirmation sequences, and feedback forms.

• Compile data from GHL analytics to support dashboard reporting and performance metrics.

User Research & Funnel Coordination

• Manage GHL-delivered user testing journeys: booking, reminders, follow-ups, and feedback collection.

• Tag, segment, and organize user feedback and data inside ClickUp and GHL.

• Prepare research templates (forms, feedback surveys, interview guides) to streamline testing.
  
  

Data, QA & Documentation Hygiene

• Conduct weekly audits of:

  • GHL tags, triggers, broken automations

  • ClickUp tasks, stale items, missing fields

  • Forms, funnels, and user flows

• Maintain “single source of truth” documentation on all workflow setups and decisions.

• Test live workflows to validate data integrity and identify discrepancies or errors.
  
  

ClickUp Workflow Templates & Improvements

• Learn the product team's ClickUp structure and maintain workflow templates.

• Suggest improvements to automation processes and workflow efficiency.

• Create and maintain templates for GHL sequences, onboarding flows, user testing journeys, and operational tasks.
  
  

Qualifications

Must-Haves

• 23 years experience in remote operations, marketing automation, or admin support.

• Strong, hands-on experience with GoHighLevel workflows, funnels, triggers, email sequences, forms, and tagging.

• Familiarity with project management tools such as ClickUp, Asana, Notion, or Airtable.

• High attention to detail in managing complex workflows and documentation.

• Strong written English communication skills.

• Comfortable using Google Workspace (Docs, Sheets, Forms, Calendar).

• Systems thinker able to understand and structure workflow logic.

• Comfortable in a fast-paced, early-stage environment with shifting priorities.

• Able to work with UK business hours overlap (9am2pm).

• Can start within 2 weeks.
  
  

Nice-to-Haves

• Experience in SaaS, tech, or startup environments.

• Exposure to user research coordination or customer success operations.

• Familiarity with Miro, Typeform, or user testing tools.

• Understanding of product development cycles and testing workflows.

Prior experience supporting product launches or structured release cycles.