Description
Position at Thrive Pet Healthcare
Director of Regional Operations – Northeast
Thrive Pet Healthcare | Remote with Regional Travel
About Thrive Pet Healthcare
Thrive Pet Healthcare is a leading veterinary network with over 400 hospitals across the U.S. Our mission is simple yet powerful: to nurture those who care for animals. We do this by providing exceptional clinical care, investing in our people, and fostering a connected community across our network.
About the Role
The Director of Regional Operations – Northeast supports one or more geographic markets within Thrive Pet Healthcare’s network. This leader drives alignment, collaboration, and operational excellence across hospitals of all types.
Reporting to the Vice President of Operations, this individual will partner closely with hospital leadership teams to guide performance, ensure a strong hospital culture, and deliver an outstanding client and patient experience. The role involves frequent visits to hospitals throughout the region to support leaders, optimize operations, and implement company-wide initiatives.
Key Responsibilities
People, Team, and Culture
- Build relationships with hospital teams to promote engagement and a positive, inclusive culture.
- Mentor and coach hospital leadership teams, setting clear expectations and supporting their professional development.
- Collaborate with People Operations on recruiting, retention, learning, and change management strategies.
- Conduct on-site visits to gather feedback, identify opportunities, and strengthen team performance.
- Champion Thrive Pet Healthcare’s mission and values, ensuring alignment across all regional hospitals.
Client and Hospital Experience
- Partner with hospital teams to understand local market needs and client expectations.
- Collaborate with the marketing team to develop strategies that drive growth and community engagement.
- Ensure every hospital provides a clean, safe, and welcoming environment for clients, patients, and team members.
- Support initiatives to promote Thrive Pet Healthcare’s wellness and membership programs.
Financial and Operational Leadership
- Collaborate with the VP of Operations and hospital teams to develop and manage budgets and financial goals.
- Monitor key performance indicators (KPIs) and identify opportunities to improve performance.
- Support financial health and sustainability across the region through data-driven decision-making.
- Promote medical and operational excellence by reviewing key metrics, ensuring high-quality care, and optimizing workflows.
- Leverage systems such as electronic medical records and Workday to improve efficiency and consistency.
- Ensure compliance with all Thrive Pet Healthcare, local, and federal policies and regulations.
Desired Competencies
- Flexible and adaptable to meet the unique needs of each hospital.
- Approachable, collaborative, and supportive of hospital leaders and teams.
- Strong accountability and problem-solving abilities.
- Strategic thinker who can translate vision into execution.
- Proactive, solution-oriented, and resilient under pressure.
- Exceptional communication and interpersonal skills.
- Passionate about veterinary care and the well-being of pets, clients, and team members.
Education & Experience
- DVM or Bachelor’s degree in Business, Operations Management, or a related field.
- Minimum of 3 years of leadership experience in a multi-location organization.
- Experience in veterinary operations (e.g., Hospital Administrator, Medical Director, or similar role) strongly preferred.
- General Practice and/or Emergency experience is a plus.
- Certified Veterinary Practice Manager (CVPM) certification preferred but not required.
Additional Information
Travel: Frequent travel required throughout the Northeast region.
Compensation: Competitive and commensurate with experience, qualifications, and location.
Thrive Pet Healthcare offers a comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, continuing education support, and more.
At Thrive Pet Healthcare, we celebrate and embrace the uniqueness of our team members, pet parents, and patients. We are committed to creating a diverse, equitable, and inclusive environment where everyone belongs and feels empowered.
