Key Facts

Remote From:

Full time

6 - 6K yearly

English

Hard Skills

Project Management Microsoft Dynamics CRM Zoho Office Suite Web Development Mobile Application Development Google Services Basecamp Project Collaboration

Other Skills

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Customer Service
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Communication
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Microsoft Office
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Negotiation
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Business Acumen
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Relationship Building
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Problem Solving

Roles & Responsibilities

Strong written and oral communication skills
Proficiency in MS Office / Google suite
Working knowledge of CRM platforms
Knowledge of Web/Mobile Development Technologies (preferred)
Experience with Project Management Tools (preferred)

Requirements:

Communicating with customers through various channels
Ensure customer satisfaction and support
Collaborate effectively between team and clients
Guide new customers through onboarding
Resolve customer complaints timely
Maintain organized documentation of interactions

Innofied

About Innofied

Founded in 2012, Innofied, a full-circle product engineering & digital transformation company, helps its clients utilize the potential of technologies, from developing customized software to introducing new-fangled digital tools. With 6 offices worldwide, Innofied provides a trusted ground for companies to augment their productivity with the help of technologies. We deliver best-in-class solutions to a wide range of clients, including enterprises, agencies, silicon valley founders, and leading startups. We at Innofied love collaborating with like-minded people who are passionate about exploring new technologies. From its inception, Innofied has been nurturing an employee-centric work culture where everyone is free to develop their own innovative ideas.

Company type: SME

Founded: 2018

Company size: 51 - 200

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Job description

Innofied is looking for Customer Care Executives with excellent written and verbal communication skills. The ideal candidate must have exceptional relation building skills and must be self-starters possessing the ability to excel in a fast-paced environment.

Job Responsibilities:

Communicating with customers through various channels.
Ensure customer satisfaction and provide professional customer support.
Ensure effective communication and collaboration between team members, departments, and end clients
Guiding new customers through the onboarding process.
Acknowledging and resolving customer complaints in a timely manner by coordinating with relevant stakeholders.
Ensuring compliance for internal and external projects.
Record and document customer interactions in a clear and organized manner.
Maintain project documentation, including project plans, schedules, meeting minutes, and reports.
Possessing excellent product knowledge to enhance customer support.

Requirements

Requirements:

Strong written and oral communication skills are a must.
Proficiency in MS Office / Google suite, with working knowledge of CRM platforms
Proficiency in maintaining CRM and creating time-based reports.
Knowledge of Web/Mobile Development Technologies (preferred)
Experience of Project Management Tools like Basecamp, Zoho Projects (preferred).

Must Haves:

Excellent English communication skills (verbal and written)
Proficiency in Word, Excel, and Presentation skills
Negotiation Skills
Possess appropriate business acumen to excel in customer service.

Benefits

Work with a team that loves creating amazing product experience for people all around the world.

Work in a place where ideas are appreciated, leadership is applauded, curiosity is nurtured and growth is in abundance.

Flexible working: 5 days working & Flexible working hours. We offer you the opportunity to work flexible to help you achieve a work/life balance while meeting the high demands of the role. This may include remote working such as working from home or from alternate locations.
Leadership development: The role of a marketing director allows you to hone and develop your leadership and management skills while overseeing a team of executives. You will have the opportunity to make crucial and impactful decisions.
Medical Insurance: You are entitle to have a family insurance of INR 3 Lacs