Our Client is a South African fintech company, pioneering
the future of payments. They are passionate and collaborative team of
developers, engineers, visionaries, techies, geeks and nerds! They build
products that make payments personal and rewarding fur customers and merchants
alike.
We are looking for experienced Growth & Retention
Lead or Merchant Growth Manager with demonstrated sales, customer success and
marketing experience at an intermediate level. Previous experience in the
hospitality/retail, Fintech and corporate space will be advantageous.
We are on the hunt for sales talent that will grow existing
clients, you will step in once
the Merchant Acquisition Specialist (Sales Rep) has
secured a merchant, and your role is to activate, educate, and expand that relationship
through the lens of the company's proprietary product stack.
You are a trusted advisor to merchants, a commercial
strategist for the region, and the person who ensures every
company merchant gets results and keeps growing.
Post-Onboarding Activation
- Take full ownership of new merchants
post-onboarding from the Merchant Acquisition Specialist.
- Ensure that QR placements, the acquiring channel(s), e.g. POS, PED, eCommerce,
are setup, and collateral, whether in-person or online,
are live and functioning.
- Define activation objectives with the merchant and deploy the relevant tools (e.g., vouchers,
consumer incentives, capital pre-qualification).
- Where applicable, migrate merchants from the free Basic plan to the paid Engagement Plan, with full access to loyalty and insight tools.
Merchant Revenue Growth
- Identify up sell and cross-sell opportunities across the
company's product stack, with a focus on acquiring new customers, repeat usage,
and customer value.
- Tailor strategies based on merchant vertical,
performance, and seasonality (e.g., campaigns, bundles, incentives,
or paid plan migration).
- Proactively engage merchants who are dormant, under
performing, or eligible for growth - reactivation is your responsibility.
Strategic Account Management
- Build deep relationships
with store owners, managers, and operational staff to understand
real-world needs and execute activation plans effectively.
- Conduct quarterly business reviews (QBRs) for top merchants,
with data-driven insights, performance trends, and proposed growth plans.
- Be the single point of commercial escalation and
accountability for your portfolio.
Cross-Functional Collaboration
- Partner with Regional Growth
Activators to align merchant campaigns with in-store activations and
regional events.
- Work with Operations and Product teams to resolve onboarding issues, merchant training
gaps, or feature requests.
- Provide merchant feedback to
the Head of Merchant Growth for continuous
product and messaging improvement.
QuickSights & Zoho Discipline
- Track and report merchant growth activity
- Maintain updated merchant notes and next steps in QuickSights and Zoho.
- Forecast monthly growth
targets by account and flag any churn risks for intervention.
This company is a remote working organisation however, on occasion, employees might be required to get together at a chosen location.
Preference will be given to candidates residing in Cape Town Southern Suburbs & Atlantic Seaboard.
Requirements
- Solid experience in sales, customer success and marketing
- Fintech experience preferred
- Strong business acumen and experience with payment products
- Ability to interact with merchants and knowledge of the retail/hospitality industry
- Familiar with local retail/business offerings
- Ability to work remotely
- Ability to drive active participation and activity completion in an online environment.
- Commercially
strategic - always thinking of growth
- Trusted
advisor mindset to merchants
- Accountable
and performance driven
- Comfortable
working across marketing, product and ops
- Proactive
and responsive
- Fluent
in reporting tools and CRM tracking tools (Zoho, Campaign Manager,
QuickSights.)
Benefits
- Salary:R25 000 – R35 000 per month (dependent on candidate’s level of experience).
- An annual increase (after completing a full 12 months)
- 17 days leave – accumulating at the normal South African rate.
- Group Life cover
- Discovery Vitality
- Study assistance (we financially aid studies) 100% of courses under 6 months or 50% of courses over 6 months. All courses must lead to a certification.
- Crèche & pre-school allowance (R800 per child under the age of 4 and R400 per child under the age of 6).
- Quarterly socials
#LI-KT1
Salary: R25 000 – R35 000 + commission
