Understand queries from participants, engage them and understand their needs
Research, build and maintain relationships with participants.
Provide answers to queries about classes, their availability, pricing of classes, recommend the right courses, community activities, etc based on their needs.
Make calls, followup, converse over audio and text messaging with participants
Keep an updated student database via using a software tool that is used in the organization and follow up with participants using the same tool.
Open to work in late night or early morning shift to support international customers
Requirements
Excellent verbal and written communications skills
Ability to think independently and innovatively
Fast learner and quick thinker
Good command in English
Knowledge of Google Suite and any CRM software (Ex: Zoho CRM)
Ability to negotiate and understand participants' needs, engagement, and sales skills
Passionate about helping customers and building long term relationships
Ability to adapt and grow in a competitive environment
Ability to learn any new software tool that is adopted by the organization to accomplish tasks and communicate with others
Excellent time management
Benefits
Opportunity to be a part of a dynamic growth focused tech startup
Great learning opportunities to develop new skills and understanding of cutting edge software tools and processes
Opportunity to work closely with serial tech entrepreneurs from Silicon Valley
Fun loving environment and caring team mates and inclusive culture of the company
