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Call Center Agent (Panama)

SRR Group

Key Facts

Remote From: 
Panama
Full time

Other Skills

  • •
    Problem Solving
  • •
    Customer Service
  • •
    Communication

Roles & Responsibilities

  • High speed and stable internet connection
  • Modern laptop/desktop with minimum I-5 generation 10 processor and 12GB RAM
  • Quiet place to work
  • Power backup and internet backup

Requirements:

  • Manage incoming and outgoing calls
  • Identify client needs and provide solutions
  • Convert inbound calls to leads and towing jobs

Job description

This is a remote position.

The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.

DUTIES AND RESPONSIBILITIES:
1. Responsible for managing a whole lot of incoming and outgoing calls in the operations.
2. Identify the needs of client and find solution to it.
3. Answering inbound calls, converting them to leads, and later to towing jobs.

WORKING CONDITIONS:
1. Remote
2. Shift-based — in a Call Center that works 24/7.
3. Pacific Time Zone


Requirements

Requirements

TECHNICAL & PHYSICAL REQUIREMENTS:
1. High speed and stable internet connection
2. A modern laptop/ desktop with a working headset and mic (Minimum of I-5 generation 10 for processor and 12GB RAM)
Note: This is an important requirement, if you don't have the minimum requirements. Sorry, but you won't be able to proceed with your application.

3. Super important — a quiet place to work, without any background noises
4. Power back up and internet back up is a MUST.



Salary: $2.80 USD/ hr.
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