Key Facts

Remote From:

Virginia (USA)

Full time

Mid-level (2-5 years)

Hard Skills

Microsoft Bookings Microsoft Dynamics CRM

Other Skills

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Customer Service
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Sales Acumen
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Detail Oriented
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Physical Flexibility
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Communication
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Problem Solving

Roles & Responsibilities

Minimum of 2 years experience as a travel agent
Exceptional interpersonal and communication skills
In-depth knowledge of various cruise lines
Proficiency in booking software and CRM systems
Strong organizational skills and attention to detail
Ability to resolve client issues calmly
Demonstrated ability to upsell services
Willingness to work flexible hours

Requirements:

Engage with clients to understand preferences
Design and customize cruise itineraries
Provide accurate quotations and manage bookings
Offer exceptional customer service
Maintain vendor relationships for best deals
Ensure accurate preparation of travel documents
Stay informed about cruise industry trends
Identify opportunities to upsell additional services
Maintain organized records of client interactions

Easy Outsource

About Easy Outsource

As a business owner, there comes a time when you’re faced with a chicken or egg situation.Your business is growing fast, so your need for talent is increasing. But finding, training, and managing new people requires time.Time you don’t have, because you’re busy with the onslaught of new work.So you try to hire more but your team can’t find people you need fast enough.Worst of all… you’ve tried delegating & even outsourcing before and it didn’t work. It’s hard to find people to mesh with your team, and it’s even harder to manage them remotely.As an outsourcing company, our goal isn’t just to find you workers. We’ll find you that perfect match.Because unlike other outsourcing companies, Recruitment is in our DNA. With a combined 47 years of experience recruiting for finance, tech, marketing, SaaS, & the healthcare sector, EasyOutsource partners with fast-growing companies to provide diverse, & top-notch talent not just in North America but worldwide.Our easy Triple-C formula of Caliber talent, Client-focused approach, & Cost-effective service solves the hassle of finding talented remote workers.So if you want to> Hire at scale, while keeping costs low> Find specialized skills too expensive in your area> Stay innovative with a diverse team> Find remote workers sans the challenges of managing themApply for a consultation with one of our talent experts:https://www.easy-outsource.com/Let’s see if we’re a good fit. We’ll ask questions about your business — your goals, challenges, & hiring requirements.Our experts will explain our criteria in matching offshore talent with different businesses, & answer questions you may have. The goal is to understand your goals and management style to see if we can collaborate.After that, they’ll go back to our team with your requested talent profile so we can start sourcing a candidate.If you’re ready for new team members at half the cost (& headaches), let’s talk https://www.easy-outsource.com/

Company type: Startup

Founded: 2018

Company size: 11 - 50

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Job description

This is a remote position.

We are a dynamic travel agency specializing in creating unforgettable cruise experiences for our clients. We pride ourselves on offering personalized service, expert advice, and exceptional customer satisfaction. We are seeking a passionate and knowledgeable Remote Travel Agent to join our team and help our clients plan their dream cruise vacations.

Job Summary:

As a Remote Travel Agent focusing on cruise travel, you will be responsible for creating customized cruise itineraries, providing quotations, and delivering outstanding customer service. You will leverage your expertise in cruise travel to advise clients, handle bookings, and ensure a seamless travel experience from start to finish.

Key Responsibilities

Client Consultation - Engage with clients to understand their travel preferences, needs, and budget to recommend suitable cruise options.
Itinerary Building-Design and customize cruise itineraries that include pre- and post-cruise arrangements, shore excursions, and other travel components.
Quotation & Booking-Provide accurate quotations and manage the booking process, including securing reservations, processing payments, and confirming travel details.
Customer Service-Offer exceptional customer service by addressing client inquiries, resolving issues, and providing timely updates and support throughout the travel process.
Vendor Relations-Establish and maintain relationships with cruise lines, tour operators, and other travel suppliers to secure the best deals and exclusive offers for clients.
Documentation-Ensure all travel documents, including tickets, itineraries, and insurance, are accurately prepared and delivered to clients.
Market Research-Stay informed about the latest trends, promotions, and developments in the cruise industry to provide up-to-date advice and recommendations.
Sales & Upselling-Identify opportunities to upsell additional services such as travel insurance, excursions, and special packages to enhance the client’s travel experience.
Administrative Tasks-Maintain organized records of client interactions, bookings, and transactions using our CRM system.

Qualifications

Experience-Minimum of 2 years experience as a travel agent, with a focus on cruise travel preferred.
Customer Service Skills-Exceptional interpersonal and communication skills, with a proven track record of providing outstanding customer service.
Knowledge-In-depth knowledge of various cruise lines, destinations, and travel products.
Tech-Savvy-Proficiency in using travel booking software, CRM systems, and online research tools.
Detail-Oriented-Strong organizational skills and attention to detail to manage multiple bookings and client requests efficiently.
Problem-Solving-Ability to handle and resolve client issues and emergencies with a calm and professional demeanor.
Sales Ability-Demonstrated ability to upsell and cross-sell travel products and services.
Flexibility-Willingness to work flexible hours, including evenings and weekends, to accommodate client needs across different time zones.