Key Facts

Remote From:

Full time

Mid-level (2-5 years)

Hard Skills

Business Performance Management Process Optimization Escalation Management Guest Relations Expense Reports Pricing Systems

Other Skills

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Distributed Team Management
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Hospitality
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Leadership
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Accountability
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Organizational Skills
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Detail Oriented
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Communication

Roles & Responsibilities

Minimum 3 years of experience in hospitality, property management, or short-term rentals
Proven track record of managing remote teams
Strong understanding of Airbnb operations
Financial awareness and experience with expense tracking

Requirements:

Lead and manage VA team
Handle guest escalations
Maintain and improve operational systems
Collaborate with leadership for quality standards
Oversee expense tracking and reporting
Optimize guest communication

Talent Shore

About Talent Shore

Talent Shore connects top talent in South Africa with leading recruitment businesses in the United Kingdom, Europe and the United States. We’re proud to be the first offshoring company, focussed on the recruitment sector, with a track record of successfully helping recruitment businesses to scale up through cost-effective talent acquisition and management. For companies, we take the risk out of the offshoring process by supporting your business to effectively scale your operations and maximise the productivity of your teams in the UK, Europe, USA and South Africa. South Africa has an amazing pool of talented and skilled professionals who can help your business grow. For SA employees, we are looking for Recruitment / Talent Acquisition / Admin / Compliance / Accounting specialists of varying levels of skill and experience. The international clients we work with offer excellent salaries, in-country support, professional development and real investment in your career growth. Reach out to our team today.

Founded: 2018

Company size: 11 - 50

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Job description

Operations Manager – Short-Term Rentals (Remote,
South Africa)

About our client:

Our client is a fast-growing short-term rental management company that launched just over two years ago. Today, we manage 75+ Airbnb units, with a clear roadmap to reach 100 units by the end of this year and 200+ units by the end of next year. Our mission is to
deliver exceptional guest experiences while scaling with precision and operational excellence.

The Role

We’re looking for a high-performing Operations Manager with a proven track record in Airbnb/short-term rental operations and hospitality management. This person will set the standard for our operations as we scale, lead our VA team effectively, and ensure the systems and processes are not only maintained but continuously improved.

Current Team Structure

● 6 Remote VAs (Guest Communications, Maintenance Scheduler, Head VA)
● Revenue Manager
● Pricing Manager (Dynamic Pricing)
● Full-time Staffing & Furnishing Manager
● 3 Company Directors

Key Responsibilities

● Lead and manage our VA team (guest communications, scheduling, admin) to ensure top-tier performance.
● Handle guest escalations and ensure fast, professional resolutions.
● Maintain and improve operational systems and processes – suggest and implement better tools where needed.
● Work closely with leadership to uphold quality standards across all units.
● Oversee expense tracking, reporting, and accountability within the operations team.
● Ensure guest communication is optimized, balancing efficiency with 5-star guest experience.
● Collaborate with directors, revenue manager, and pricing manager to align operations with company growth targets.
● Drive a culture of accountability, ownership, and continuous improvement within the team.

Requirements

● Minimum 3 years of experience in hospitality, property management, or short-term rentals (Airbnb/Booking.com preferred).
● Proven track record of managing remote teams effectively.
● Strong understanding of Airbnb operations, guest relations, and escalation handling.
● Highly organized with excellent attention to detail.
● Strong systems thinker – able to optimize workflows and introduce new tools/processes.
● Financial awareness and experience with expense/operations tracking.
● Strong communication and leadership skills.

What We Offer

● A chance to join a fast-scaling property business with huge growth plans.
● Work in a dynamic, entrepreneurial environment with a driven leadership team.
● Opportunity to own and shape operations as we scale past 200+ units.
● Competitive pay aligned with experience.
● Fully remote, South Africa–based role.