Key Facts

Remote From:

Fixed term

Senior (5-10 years)

Hard Skills

Enterprise Architecture Apex Code Salesforce Salesforce Data Management Artificial Intelligence Analytics Calculus Salesforce Development Salesforce Middleware Informatica Enterprise Service Bus ETL (Extract Transform Load)

Other Skills

•
Problem Solving
•
Communication
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Leadership

Roles & Responsibilities

5+ years in software/system/enterprise architecture
Proven expertise in Salesforce platform
Experience with complex, large-scale implementations
Strong skills in enterprise app integration
Salesforce Certified Service Cloud Consultant
Salesforce Certified Application Architect/System Architect

Requirements:

Define architecture standards and governance
Architect and implement Service Cloud features
Integrate Service Cloud with external systems
Define data models, security, automation standards
Provide thought leadership on Service Cloud roadmap
Collaborate with business stakeholders
Lead and mentor Salesforce developers

DAWAR CONSULTING INC

Hrtech: Human Resources + Technology

About DAWAR CONSULTING INC

DAWAR CONSULTING, a trusted name in IT Professional Services and Staff Augmentation, delivers innovative Workforce solutions to support our clients business needs and growth strategy.Our Professional Services practice includes – Pre & Post Implementation of Workday (HCM & Financial platform) and ServiceNow (ITSM, Digital Transformation, and Helpdesk). We are committed to deploying industry standard tools and services from evaluation, design, implementation, testing, integration, and post go-live support. Our Staffing Services practice includes - Nearshore, Offshore and On-Demand Talent Management; Contingent Staffing, Permanent Hire and Managed Services SOW's for both domestic and international clients.

Company type: SME

Industry: Hrtech: Human Resources + Technology

Founded: 2018

Company size: 51 - 200

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Job description

This is a remote position.

Our client is looking for Sr Service Cloud Solution Architect (100% Remote).

Job Duration: Long Term Contract (Possibility Of Further Extension)

Our SAAS client plays a pivotal role in driving business success through data-driven decision-making and operational excellence. The team manages enterprise-wide applications, including ERP, CRM, and BI systems. By harnessing the power of data and advanced analytical tools, they provide valuable insights that help in strategic initiatives, optimize processes, and enhance overall performance.

Position Summary:

Service Cloud Manager/Solutions Architect leads the design and delivery of scalable Salesforce Service Cloud solutions that enhance customer experience and operational efficiency. This role partners with business stakeholders, manages cross-functional teams, and provides technical leadership to ensure solutions align with business goals and Salesforce best practices.

Key Responsibilities:

Act as a Service Cloud SME, defining architecture standards, governance, and best practices.
Architect and implement Service Cloud features (Case Management, Omni-Channel, Knowledge, Entitlements, automation with Flows/Apex).
Integrate Service Cloud with external systems (ERP, CTI, portals, knowledge systems) using tools like MuleSoft, Boomi, or Informatica.
Define data models, automation, security, and performance standards.
Provide thought leadership on Service Cloud roadmap, emerging features (Einstein AI, Case Swarming).
Collaborate with business stakeholders, bridging business and technical needs.
Lead and mentor Salesforce developers, admins, and junior team members.

Required Experience:

5+ years in software/system/enterprise architecture.
Proven expertise in Salesforce platform and Service Cloud capabilities.
Experience with complex, large-scale implementations, SaaS/PaaS, and integrations.
Strong skills in enterprise app integration, AI/analytics, and data management.
Excellent communication, leadership, and problem-solving skills.

Desired Technical Skills & Certifications:

Deep knowledge of Service Cloud (Case Management, Omni-Channel, Entitlements, Knowledge, Service Console).
Hands-on with Einstein AI features (Bots, Case Classification, Next Best Action).
Proficiency in Salesforce development (Apex, LWC, VisualForce, APIs, OAuth, Platform Events).
Data management and integration via ETL tools and middleware.
Ability to design scalable, secure, and high-performance architectures.
Salesforce Certified Service Cloud Consultant
Salesforce Certified Application Architect / System Architect