The Renewal and billing executive will be responsible to not let the client leave us at the time of renewal. The agent has to be champion in managing the client related tasks at the front end and the operational tasks at the back end.
Job description:
Ensure timely renewals of clients on a monthly basis
Ensure timely payments of bills at the time of renewals
Coordination with team members across departments
Following with existing clients for monthly renewals
Maintaining monthly reports related to the clients renewals, cancellations, upgrades.
Ensuring timely payments from the existing clients of billing, renewals, upgrades
Handling client tickets regarding to renewal purpose
Submission of daily, monthly and quarterly reports to the reporting manager
Requirements
Requirements:
Excellent written and verbal communication skills, coordination with cross-functional teams such as, CSMs, sales.
Excellent negotiation skills
Strong phone contact handling skills and active listening
Ability to multi-task, prioritize and manage time effectively
Ability to handle lot of calls (60 per day)
KRA:
Handling renewals on monthly basis
Ensuring the successful and on-time renewals for the account prior to the subscription end date
Executing all renewal back-end work in a timely manner
Ensuring timely bill payments at the time of renewal follow ups
