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Collections Representative

WorkBetterNow

Key Facts

Full time
14 - 19K yearly
English

Other Skills

  • •
    Customer Service
  • •
    Negotiation
  • •
    Problem Solving
  • •
    Microsoft Office
  • •
    Organizational Skills
  • •
    Time Management
  • •
    Empathy
  • •
    Professionalism
  • •
    Detail Oriented
  • •
    Communication

Roles & Responsibilities

  • 2+ years as Collections Representative
  • High school diploma required
  • Associate's or bachelor's degree preferred
  • Strong communication skills
  • Proficiency in MS Office
  • Detail-oriented

Requirements:

  • Manage assigned accounts
  • Negotiate payment arrangements
  • Investigate billing issues
  • Document communications
  • Prepare collection status reports
  • Ensure compliance with policies

Job description

This is a remote position.

WorkBetterNow (www.workbetternow.com) connects talented professionals in LATAM and the Caribbean with full-time, remote positions at U.S.-based companies. We put our remote professionals first, fostering a culture that values work-life balance, continuous learning, and professional growth. We are looking for committed professionals with at least two years of experience who are proficient in English and ready for a stable, long-term career.


Our Core Values
  • Put our Talent first
  • Pursuit of excellence/continuous learning
  • Integrity and transparency
  • Ownership mentality
  • Pursuit of growth
  • Excellent attitude
Job Description:
We are seeking a proactive and customer-focused Collections Representative to join our team. This role is responsible for contacting clients with overdue accounts, negotiating payment arrangements, and maintaining positive relationships while ensuring timely collection of outstanding balances. The ideal candidate is persuasive, empathetic, and able to balance firmness with professionalism.

Key Responsibilities
  • Manage assigned accounts, monitor overdue balances, and contact customers to collect outstanding payments.
  • Negotiate payment arrangements and establish repayment schedules.
  • Investigate and resolve billing issues or discrepancies.
  • Document all communications and collection activities in the company's system.
  • Prepare regular reports on collection status for management.
  • Ensure all activities comply with company policies and legal requirements.


Requirements

  • 2+ years as Collections Representative. 
    • Previous experience in customer service or accounts receivable is a plus.
  • High school diploma required; an associate's or bachelor's degree in business, finance, or a related field is preferred.
  • Strong communication, negotiation, and problem-solving skills.
  • Proficiency in MS Office and familiarity with CRM or collections software.
  • Detail-oriented with excellent organizational and time-management abilities.
Technical Requirements
  • Processor: Intel 11th Gen (or AMD Ryzen 5000 series) for Windows | M2 for Macs.
  • RAM: 16 GB minimum.
  • Internet: Stable connection of 25-50 Mbps minimum.


Benefits

Compensation & Growth

At WorkBetterNow, we believe in rewarding commitment and supporting long-term success. Our pay structure ensures your compensation evolves with your experience and tenure.

  • Current starting salary: $1,125 USD/month

Salaries will be updated in January to the 2026 Salary Structure: 

  • 0-3 months: $1,200 USD/month
  • After 3 months: You’ll receive a $50 monthly Wellness Bonus to support a healthy and balanced work life (total: $1,250/month).
  • After 1 year: Salary increases to $1,340 USD/month
  • After 2 years: Salary increases to $1,480 USD/month
  • After 3 years: Salary increases to $1,540 USD/month
  • After 4 years: Salary increases to $1,600 USD/month

  • Annual Adjustments: You’ll also receive a raise each year and company-wide compensation adjustments as we continue to grow together.

Benefits & Perks
Work-Life Balance
  • 100% remote work — enjoy the comfort and flexibility of working from home
  • 18 paid vacation days + U.S. federal holidays
  • Paid maternity/paternity leave (up to 2 months with 50% salary coverage after 1 year)
Career Support
  • A dedicated Talent Coordinator who serves as your guide and liaison between you, WorkBetterNow, and your assigned company—helping you navigate your role and continue growing professionally.
  • A supportive, people-first environment where your voice matters.
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