Microsoft Certified: Dynamics 365 Functional Consultant Associate (preferred)
Requirements:
Customize Dynamics 365 entities and views
Automate business processes and workflows
Streamline operations for healthcare and retail
Conduct testing and ensure compliance
Manage work orders and service tasks
Develop reports and dashboards
Job description
Job Title: Microsoft Dynamics 365 Consultant
Location: Remote/ Work from Home
Experience Level: 3–6 years
Employment Type: Full-Time
Department: CRM Solutions / Digital Transformation
Compensation as per market standards, but open to hearing from you
Company: Alif Cloud IT Consulting
About the Role
We are looking for a skilled Microsoft Dynamics 365 Consultant with hands-on experience in customizing and optimizing CRM systems for industry-specific applications such as Hospital Management and Electronic Store Management. The ideal candidate will have a strong understanding of Dynamics 365 CE, business process flows, and customer service modules, along with a proven ability to enhance operational efficiency and user experience.
Key Responsibilities
CRM Customization & Configuration
Customize Dynamics 365 entities, fields, forms, and views to meet business needs in healthcare and retail domains.
Design and implement business rules, workflows, and actions to automate processes and reduce manual tasks.
Process Optimization
Streamline hospital and retail operations by automating scheduling, service tasks, and sales workflows.
Improve scheduling accuracy and reduce downtime by 15% through collaborative solutioning.
Testing & Quality Assurance
Conduct functional, regression, and security testing to ensure CRM systems meet business and compliance requirements.
Perform API testing and validate integrations with external systems like SharePoint and SQL Server.
Customer Service & Field Operations
Manage work orders and service tasks using D365 Field Service, ensuring timely resolution and improved customer satisfaction.
Provide remote user support and troubleshoot CRM-related issues.
Reporting & Analytics
Develop and maintain reports and dashboards using Power BI and SSRS to support data-driven decision-making.
Required Skills
Microsoft Dynamics 365 CE (Sales, Customer Service, Field Service)
Entity customization, workflows, business rules, and process flows
