Client Experience Support Specialist

Description

Clinch seeks a proactive and detail-oriented Client Experience Support Specialist to join our team. In this role, you will play a crucial part in our operations, working closely with Client Experience Managers to support client accounts behind the scenes. This role will be vital in ensuring internal readiness, smooth campaign execution, and platform optimization. This position is ideal for someone with a strong operational mindset and a passion for providing high-quality support, with a limited direct client-facing component.

You will assist with campaign setup, platform configuration, asset management, internal coordination, and ongoing account health monitoring. Your work will help the Client Experience Manager and broader team deliver seamless service and maximize the impact of the Clinch platform for our clients.

Key Responsibilities:

• Assist Client Experience Managers in executing client campaigns, including setup, tracking, and optimization tasks.
• Support the translation of client objectives into actionable configurations within the Clinch platform.
• Monitor campaign progress and performance metrics, flagging issues or opportunities to the account lead for further action.
• Prepare and organize campaign materials such as data feeds, creative assets, reports, and documentation.
• Maintain a working knowledge of the Clinch platform to provide internal guidance and troubleshoot issues.
• Collaborate cross-functionally with product, operations, and creative teams to support client needs and internal deliverables. This collaborative aspect of the role makes it ideal for candidates who thrive in a team environment and enjoy contributing to the success of the broader team.
• Help manage project timelines and task tracking to ensure campaigns launch smoothly and on time.
• Document processes, workflows, and learnings to support team knowledge and future scalability.
• Assist in preparing internal status updates, performance summaries, and training resources.
• Contribute to a client success-focused culture by supporting continuous learning and improvement across accounts. At Clinch, we are committed to delivering the best outcomes for our clients, and your role as a Client Experience Support Specialist is instrumental in this mission.

Requirements

• 1–2 years of experience in digital advertising, ad-tech, ad-ops, media operations, or a related support role.
• Familiarity with ad serving platforms, DCO technology, or campaign execution workflows is a strong plus.
• Strong organizational and project management skills, with attention to detail and accuracy.
• Comfort working in a fast-paced environment with shifting priorities.
• Proficient in using technical platforms or software tools and willing to learn new systems.
• Strong written and verbal communication skills for effective internal coordination.
• A collaborative, problem-solving mindset with a proactive attitude.
• Passion for delivering quality work that supports excellent client outcomes—even if you’re behind the scenes.

Bonus Experience (Preferred but Not Required):

• Experience working with the Clinch platform or similar dynamic creative optimization (DCO) tools.
• Familiarity with creative versioning, data feeds, or performance reporting tools.
• Understanding of digital media buying or programmatic advertising environments.
• If you enjoy solving problems, supporting teams from behind the scenes, and helping others succeed through operational excellence, we encourage you to apply to join our team as a Client Experience Support Specialist.

Benefits

• Compensation commensurate with experience
• Unlimited PTO 
• Flexible work schedule 
• Life @ Clinch: Team Happy Hours, Outings (virtual and in-person), great office culture + much more!
• Clinch has been certified as a “Greatest Place to Work” for 2021-2025!
• Various perks and discounts