In-depth knowledge of Service Cloud V2 Utilities Call Center solution
Hands-on experience in service Cloud V2 module implementation
Exposure to SAP service cloud implementation methodology
Requirements:
Setup communication arrangements and services
Configure SOAP services and endpoints
Drive workshops with Business and IT
Debug issues from S/4HANA upgrade
Manage design and requirement gathering workshops
Create functional specifications and collaborate with technical consultants
Job description
Job Description
SAP SVC2, SAP IS-U, ABAP
Communication arrangement and services setup, SOAP services configuration and end points changes in S/4HANA and C4C Integrations for Utilities solution
In-depth knowledge of business processes in Service Cloudv2 Utilities Call Center solution.
Hands-on experience in service Cloud V2 module implementation
Hands-on experience with SAP Utilities Customer Service processes
Exposure to Integration set up with various SAP and non-SAP systems
Debug the issues due to SAP ECC to S/4HANA upgrade and Integration to C4C service cloud impacts
Drive Workshops with Business and IT team
MIMO process
Address management
Utilities exception management BMD and TMD
Customer Inquiries, Interactions and Requests - Case Management
Exposure to SAP service cloud implementation methodology and deployment options
Design and configuration know-how (focus on design of ticket management process)
Experience in conducting requirements gathering workshops and solution design
Experience on scoping and Fine-tuning the SAP C4C solution
Experience in Key user tools and screen adaptations
Experience in creation of Org structure and customer data
Exposure to Integration set up with various SAP and non-SAP systems
Experience in customizing and tailoring the reports as per customer requirements
Management of the design and requirement gathering workshops with the customer.
Good communication and collaboration skills
Drive the key activities of SAP Service cloud implementations, integrating to backend S/4HANA IS-U solution
Create functional specifications and work with technical consultants on application customization Work with integration SME on connection between Service Cloud and back-end ISU environment.
Familiar with the integration between the utility (Elec and Gas) industry's C4C Service Cloud and SAP S/4HANA ISU using CPI and SAP business processes
