Senior Solutions Engineer

Are you looking for an exciting opportunity to make a difference in a growing, fast-paced company? If so, Smartlinx is the place for you. About Smartlinx  Smartlinx partners with thousands of organizations to harness the potential of their greatest asset: people.  Our innovative product suite is ushering in 21st-century technology, offering a robust platform that allows healthcare providers to harness the power of real-time data, proactively manage their workforce and improve measures of care quality and reimbursement. At Smartlinx, we lead the way as a B2B, SaaS company in healthcare workforce management, and it’s an exciting time to join our growing team.  

Through the healthcare providers we serve, we enable organizations to harness the potential of their greatest asset: people.  

• Our Vision is a world where caregivers always feel equipped to provide the best possible care. 
• Our Mission is to anticipate the needs of healthcare organizations and pioneer game-changing solutions to complex workforce challenges.

The Solutions Engineers are consultative in their approach as well as product experts, partnering with the Sales and Customer Success teams to ensure the best possible solution is presented to customers and prospects. A strong Solution Engineer engages in various presales activities including discovery sessions, value creation, solution development, product demonstrations, business case and financial justifications, executive presentations and ensuring our solution meets all customer requirements.

In this role, we require a talented, driven individual with high energy and passion to help the sales team close new business and expand existing accounts in an exciting, fast-paced environment.

Duties and Responsibilities:

• Become a product expert with Smartlinx solutions.
• Serve as a bridge between product marketing, R&D and sales and acquire advanced technical knowledge of our solutions and their capabilities.
• Articulate the unique value proposition to exec level audiences in a manner that is clear, quantifiable, and tangible.
• Become an evangelist - understand and articulate our solutions roadmap, host webinars about our solutions and the problems we solve.
• Take learnings from the field and feed them back to product development and the GTM organization to improve our solutions, processes and/or collateral.
• Remain current with your knowledge of our solutions, ideal customers, and buyer personas, as well as the competition and market differentiation.
• Win the trust of customers, prospects, and team members through technical, product expertise and business acumen.
• Be collaborative and strive to share and learn best practices and re-usable assets with other team members. 
• On occasion, guide strategic projects in top accounts such as customer journey sessions.
• On occasion, support marketing events including executive briefings, conferences, user groups, and trade shows.
• Assist teams in information gathering, analysis of business/user/functional requirements, including business processes, standard operating procedures, workflows, and other documents, which would assist in best understanding of upcoming business opportunities.
• Deliver on-site and/or web-based presentations and communicate effectively at all levels within an organization. Prepares high quality configured demo databases for product demonstrations.
• Assist in responding to customer inquiries and requests for information (e.g., list of e-mailed questions, questions posed to sales at a meeting).
• Assist in analyzing special requirements that may require development of new features, custom integration, or custom functionality.
• Collaborate with sales, marketing, and services teams to create customized presentations, demos, and proof of value.
• Engage with the product management team to provide customer feedback and overall product direction.
• Keep up with industry trends and competitive landscape.

• Proven success and 5+ years’ experience in software presales/solution consulting, product management or solutions engineering
• A deep understanding of APIs and integrations, especially within SaaS sales and enterprise solutions (ERP, HCM, etc.)
• Experience with HCM and/or Healthcare vertical is preferred.
• Prior knowledge of post-acute healthcare is a bonus.
• Excellent presentation and communication skills; ability to tailor communication style to different levels within an organization including C-level.
• Excellent analytical, logical, writing, presentation and interpersonal communication skills, the ability to advise and present complex concepts in an easy-to-understand manner.
• Detail orientated, excellent follow-through abilities, professional.
• Self-starter who is reliable and able to execute special assignments and tasks and has the experience to work independently and prioritize work to meet deadlines.
• Availability to travel (1-2x a month)

Education and Experience:

• BA/BS or equivalent experience
• 3+ years of experience in workforce management, human capital management, human resources, or payroll experience preferred.

Smartlinx values and celebrates diversity, equity, inclusion and belonging and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. We value your hard work, integrity, and commitment to make things better, and we put people first by offering you benefits that support your life and well-being including a fully remote environment, Medical, Dental, Vision, FSA & HSA, Life Insurance, Pet Insurance and 401(k). Join us and you’ll develop your skills and expertise to rise to the very highest levels, working in an environment for a company known for brilliance and innovation.