Key Facts

Remote From:

Freelance

English, Italian

Hard Skills

NetSuite Financials Help Desk Support Application Development Coupa (Spend Management Software) Netsuite System Optimization Service Level Management Netsuite

Other Skills

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Communication
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Analytical Skills
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Multitasking
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Teamwork
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Detail Oriented
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Problem Solving

Atticus Advisory Solutions Inc.

About Atticus Advisory Solutions Inc.

Are you looking for talents with specialized skills that can add value to your business?Is it difficult to find talent locally because of budget constraints or lack of the specific skillsets you need?How We Can Help You:- Atticus is an offshore managed services provider- We develop great talent and innovative services- We provide expert full time and contract resources for NetSuite, Microsoft Dynamics, ServiceNow, Oracle, SAP, Finance & Accounting, SFDC, Database Administration, Infrastructure/Networking, .Net, DevOps, Mobile developers, Cloud Engineers, Java developers, Ruby on Rails, Python, Big Data, , BA/BSA, QA, Technical Writer, UI/UX and any tech support roles.- We bring a depth of experience and understanding in all areas of applications deployment, analysis, project management and training. - We’ve also built our capability to provide post-implementation services to our partners in the NetSuite ecosystem. Our core service is an automated systems review minus the lengthy discovery calls. Think of it as an MRI for your NetSuite system which spits out a report instantly.- We help Technology Consulting partners, End Users of these technologies, and StartupsWhere We Are and What Our Clients Have to Say:50+ Project Implementations18+ NetSuite Certifications200+ Consultants4 Continents (US, Australia, Asia, Europe)"Atticus has found exceptional people for us FAST. We usually need people immediately and the skillsets that we are looking for ain't easy to find in the US. The new team members we've onboarded has allowed us to grow our practice.."- Glenn M., NetSuite Alliance Partner"We love the team that we hired from Atticus. We found them to be more customer centric and flexible compared to our other remote teams."- Bryan H., ServiceNow Business AppsIf you are looking to build an offshore staffing team or need support with your NetSuite instance, you can contact us at info@atticus.ph

Company type: SME

Founded: 2018

Company size: 201 - 500

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Job description

We are currently looking for an IT Application Support Analyst (Italian Localization experience is a must) to join our Team.

This role is about ensuring smooth operations and availability of Group Systems (Finance & Accounting, HR, Legal, L&D, Customer Success) worldwide.

The IT Application Support Analyst will be responsible for application performance optimization and system enhancements while providing technical support to all business users.

Responsibilities:

Provide Level 1 & 2 technical/functional support for internal applications and systems to deliver high quality assistance and ensure the agreed Service Level Agreements (SLAs) are met
Experience in supporting European countries specially Italian localization.
Perform daily, monthly and periodic application and system checks, and take appropriate action in optimizing system uptime and deliver outputs in a timely manner
Work with Technology teams as necessary communicating any systems/software upgrades and patches, and diagnosing any application or system issues
Triage defects, identify potential fixes and manage incidents through to resolution, either by an internal team or via an external supplier; communicating with the business user until issue is resolved
Develop and adhere to Standard Operating Procedures (SOPs)
Ensure data security and implement safety controls
Produce and maintain technical support guides, service catalogue & other relevant documentation
Work with stakeholders and the Release Management team to ensure UAT and regression testing is complete for all new releases
Ensure effective communication is in place to manage incidents and system downtime to the business user community
Attend Service Reviews and Operational review meetings; support with reporting requirements, chairing the meeting when required

What we look for:

Previous experience working in an application support capacity for finance systems (NetSuite, Coupa, Payhawk, Concur), HR Systems (BambooHR, JazzHR, Papaya etc.)
With Finance background.
6 + years in-dept knowledge of Oracle NetSuite ERP Finance
Fluency in English
Excellent verbal and written communication skills
Team player with good interpersonal skills
Ability to multi-task and to remain calm whilst under pressure
Keen eye for detail
Good analytical and problem-solving skills
Strong service driven mentality and a pragmatic approach
Keep abreast of current technology and trends that may be of use/benefit to
NetSuite Certified