Key Facts

Remote From:

Full time

Hard Skills

Account Management Customer Relationship Management Customer Relationship Management Project Management Business Development HubSpot CRM Salesforce Zoho Office Suite

Other Skills

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Negotiation
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Report Writing
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Sales
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Microsoft Excel
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Active Listening
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Presentations
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Detail Oriented
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Communication

Job description

JOB DESCRIPTION: ACCOUNT MANAGER

We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Managers role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

DUTIES AND RESPONSIBILITIES

Serve as the lead point of contact for all customer account management matters
Build and maintain strong, long-lasting client relationships
Negotiate contracts and close agreements to maximize profits
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Prepare reports on account status
Collaborate with sales team to identify and grow opportunities within territory
Assist with challenging client requests or issue escalations as needed

JOB REQUIREMENTS

Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Operations Manager or relevant role
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
Experience delivering client-focused solutions to customer needs
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Excellent listening, negotiation and presentation abilities
Strong verbal and written communication skills
BA/BS degree in Business Administration, Sales or relevant field

EDUCATION