Manage and supervise the service model, auditorium ticket sales, and guest experience.
Ensures facilities are clean, safe and in proper working order by adhering to company cleaning policy.
Perform daily opening, mid and closing operation duties.
Interview, hire onboard and train for all hourly staff members.
Provide team member development and cross training to ensure maximum operational efficiency and career growth for team members.
Provide daily communication on individual performance and training opportunities.
Schedule control and assurance of proper staffing levels, balance of shifts, and shift preparedness.
Safety and security ambassador for all managers and team members.
Oversee theater maintenance: visual and audio quality, comfort, and function of recliners sears to maximize the guest experience.
Assists with assigning work tasks and activities, prepare weekly schedules through hot schedules, and ensures all shifts are covered.
Foster professional working relationships with direct reports,peers, direct supervisor, Human Resources, and support center.
Conduits daily pre-shift Take one meeting and delivers team sales goals, current promotions, and in-store contests.
Assist General Manager and Assistant General Manager with various Tasks, reports, scheduling, and analytics.
Assist as necessary with the preparation and follow-through of private events.
Practice proactive guest management by recognizing opportunities before they occur, resolving the ones that do and leaving the guest with a positive experience.
Communicate regularly with the Assistant general Manager , General Manager and Human Resources regarding employee issues and complaints.
Assist with film ingestion, maintenance, transferring, building of playlist in the LMS and resolving and system issues.
Attend and participate in meetings and training
Assist when needed in the in seat dining and auditorium slaes management process running f&B, handling expo roles , managing and creating team for ISD.
Review profit and loss to COGS, labor and operational expenses.
ensure maximization of sales by auditing transactions and setting dail. and weekly goals via KPL boards and tkae one meeting.
review server reports to assess tip percentage, missing sales and ordering accuracy.
Qualification:
High School Diploma or equivalent required Bachelor's degree in Business Management, Hospitality or Related Field preferred
1+ years of bar and restaurant management required
2+ year of supervisory experience required
Restaurant knowledge, Including inventory control and operations
Food ServSafe and Alcohol certification preferred
standing, walking lifting , twisting, bending , and traversing stairs on a frequent basis
availability to work during holidays, nights, and weekends
ability to understand financial reports, analysis, and forecast.
Skills
Proven leadership and motivational skills
Displays a professional appearance and is a positive role model within the restaurant and Support office
Strong written and verbal communication skills
Strong decision-making skills
Equally comfortable communicating, negotiating, and working with guests, peers, direct reports , vendors
