Customer Service Executive (Remote)

Employment Highlights

• young, energetic, creative and supportive work environment
  
• Genuine work life balance
• learn valuable hands on work experience at a medium sized start up company
• Remote work

What you would be doing:

• Retain the existing customers by building good rapport and providing customer satisfaction.
• Delivering excellent customer via live chats.
• Providing accurate information on products and services to customers
• Consistently meeting individual and team KPIs and goals.
• Maintaining a high degree of integrity and confidentiality keeping customers information.

To be successful in this role you will need to have:

• Possess 1 - 3 years of workingexperience in any customer service industry, preferably in a virtual environment.
  
• Able to converse and write well in English and Bahasa Indonesia
• has critical thinking skills with a focus on issue resolution and customer satisfaction.
• Able to work in a fast paced environment, independent, customer-focused, result oriented & disciplined.
• computer literate and proficient to use Windows OS, MS office, and Google Application
  
• 12 working house with 5 days of rotating shifts including weekiends and public holidays.
• Must have own laptop and good internet connection.

Please be informed that shortlisted candidates will be contacted by our Malaysian recruitment team.