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Spa Front Desk Agent

TCM Group - Tourism Concession Management

Key Facts

Remote From: 
Jamaica
Freelance

Other Skills

  • •
    Customer Service
  • •
    Retail Sales
  • •
    Detail Oriented
  • •
    Teamwork
  • •
    Communication
  • •
    Problem Solving

Job description

  • Meet and greet guest upon arrival to the Spa
  • Ensure that guests are comfortably seated and offered a beverage.
  • Ensure that the liability forms are filled out properly and complete.
  • Liaise with therapist regarding services.
  • Ensure that therapists are made aware of appointments and waiting guests.
  • Answer telephone.
  • Provide clients with information about services and the availability of services at Renova spa.
  • Liaise with Spa attendant daily to ensure that cabinets and amenities are properly stocked and available.
  • Supervise spa attendant regarding the cleanliness of Spa.
  • Booking appointments, handling of retail sales and stocking supplies appropriately.
  • Ensuring that the reception area is always clean and prepared to address clients.
  • Responds to customers requests and needs with a service attitude.
  • Participate and attend all staff meetings as required.
  • Any other assigned duties as directed by the Spa Manager or Supervisor.
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