Sales Assistant (GS - 03052025- FTSA)

Position: Sales Assistant
Number of hours: 40 hours/week
Time Zone: CST

Tasks required:

• Respond to customer inquiries via email, chat, and phone, ensuring prompt and accurate assistance

• Assist the sales team in handling customer inquiries, providing product information, and ensuring customer satisfaction.

• Address customer concerns, troubleshoot problems, and provide effective solutions in a timely manner.

• Process orders, prepare invoices, and track shipments to ensure timely delivery

• Stay updated on company products and services to provide accurate information to customers.

• Assist customers with placing, tracking, and updating orders or resolving issues related to transactions.

• Maintain detailed records of customer interactions, feedback, and resolutions in the company’s CRM system.

• Recommend additional products or services to meet customer needs and enhance their experience, if applicable.

• Assist in organizing sales events, promotional campaigns, and product launches

• Adhere to company policies and procedures, maintaining a high standard of professionalism in all interactions.

• Other ad hoc tasks that would be assigned

Requirements:

• Bachelor’s degree in Business, Marketing, or a related field.

• Proven experience in a sales support, customer service, or administrative role.

• Knowledge of sales techniques and customer relationship management.

• Experience in retail, e-commerce, or corporate sales is a plus.

• Excellent research, problem-solving, and time management skills

• Strong proficiency in Microsoft Office (Excel, Word, PowerPoint) and CRM software.

• Excellent communication and interpersonal skills.

• Strong organizational skills with the ability to manage multiple tasks effectively

• High level of accuracy, efficiency, and accountability

• Excellent communication skills, including the ability to actively listen to others and relay information clearly

• Self-disciplined and organized; able to consistently hit daily and monthly targets with limited supervision