Operations Analyst (GS- 02042025 - FTOA)

Position: Operations Analyst
Number of hours: 40 hours/week
Schedule: CST

Tasks required:

• Gather, analyze, and interpret operational data to identify trends and areas for improvement. Develop reports and dashboards to support decision-making.

• Assess current workflows and identify opportunities to streamline processes, increase efficiency, and improve client service.

• Work with legal tech solutions, CRM systems, and case management software to enhance productivity and workflow automation

• Monitor financial performance, billing trends, case cycle times, and other key metrics to improve profitability and firm efficiency.

• Support operational initiatives, including process improvements, new system implementations, and strategic planning projects.

• Ensure adherence to legal industry regulations, data security standards, and internal firm policies

• Work closely with attorneys, paralegals, and administrative staff to enhance operational strategies and implement best practices

Requirements:

• Bachelor’s degree in Business Administration, Finance, Data Analytics, Operations Management, or a related field.

• 2+ years of experience in operations analysis, business analysis, or a related role (experience in a law firm or professional services firm preferred).

• Strong analytical skills with proficiency in data analysis tools (Excel, Power BI, or similar).

• Experience with legal technology, CRM, and case management software is a plus.

• Exceptional problem-solving abilities and attention to detail.

• Strong communication skills and the ability to work collaboratively across departments.

• Ability to manage multiple projects simultaneously in a fast-paced environment