Customer Service Representative (EGGS)

Position: CSR
Number of hours: 40 Hrs/week
Schedule: TBD

Job Summary:

We are seeking a dedicated Customer Service Representative - Sales (CSR) to provide top-notch support across multiple communication channels, including email, chat, and phone. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a customer-first mindset. Experience with inbound and outbound calls, upselling, telemarketing, and CRM tools like Salesforce or Citrix is a plus.

Key Responsibilities:

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner

• Provide solutions to customer issues, ensuring a high level of satisfaction

• Maintain accurate customer records and update CRM tools like Salesforce, Citrix, or similar platforms

• Collaborate with internal teams to escalate and resolve complex concerns

• Stay informed about company products, services, and policies to offer accurate assistance

• Customer Service Sales

Qualifications:

• At least six months of experience in a customer service role

• Strong verbal and written communication skills

• Experience in solar energy is preferred.

• Residency in Bulacan, Philippines is a plus.

• Ability to multitask and work efficiently in a fast-paced environment

• Detail-oriented with excellent problem-solving abilities

• Positive attitude and strong customer service mindset

• Ability to work flexible shifts, including weekends and holidays if required

Preferred Skills:

• Handling inbound and outbound calls

• Upselling products and services

• Telemarketing or sales experience

• Familiarity with CRM tools such as Salesforce, Citrix, or similar platforms