Customer Service Representative (CW - 12042024 - PTCSR)

Position: Customer Service Representative

Number of hours: __ hours/week

Schedule: PST

Tasks required:

• Respond to customer inquiries via email, chat, and phone, ensuring prompt and accurate assistance.

• Address customer concerns, troubleshoot problems, and provide effective solutions in a timely manner.

• Stay updated on company products and services to provide accurate information to customers.

• Assist customers with placing, tracking, and updating orders or resolving issues related to transactions.

• Maintain detailed records of customer interactions, feedback, and resolutions in the company’s CRM system.

• Recommend additional products or services to meet customer needs and enhance their experience, if applicable.

• Work with internal teams to escalate and resolve complex issues when necessary.

• Adhere to company policies and procedures, maintaining a high standard of professionalism in all interactions.

• Other ad hoc tasks that would be assigned

Requirements:

• Proven work experience as a Customer Service Representative or relevant role isFvg

• required

• Experience handling different means of communication such as email, phone call, and chat is a must

• Demonstrate a highly customer focused ‘can do’ approach and have awareness of key customer service values

• Excellent working knowledge of various CRM tools and telephone systems

• Excellent communication and presentation skills

• Knows how to craft responses and do meaningful conversations

• Clear and concise communicator with effective verbal communication skills

• Strong written, verbal, and interpersonal skills with the ability to communicate with colleagues and clients at all levels

• The ability to take initiative and work independently as well as seek direction

• Ability to multitask in a hectic role, while ensuring the highest levels of accuracy across all open items