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Dutch Customer Support - Work from Home - Based in Portugal

Key Facts

Remote From: 
Category:  Customer Support
Full time
Dutch

Other Skills

  • โ€ข
    Customer Service
  • โ€ข
    Social Skills
  • โ€ข
    Teamwork
  • โ€ข
    Communication
  • โ€ข
    Problem Solving

Job description

Responsibilities:

  • Communicate effectively with Dutch-speaking customers via phone, email, and chat to address inquiries and provide support.
  • Ensure a high level of customer satisfaction by understanding and meeting customer needs promptly and professionally.
  • Resolve customer issues by utilizing problem-solving skills and collaborating with relevant internal teams.
  • Maintain accurate and detailed records of customer interactions in our customer relationship management (CRM) system.
  • Stay informed about company products, services, and policies to assist customers effectively.
  • Contribute to a positive team environment and share insights to enhance overall customer support quality.

Requirements:

  • Fluent in spoken and written Dutch.
  • Be based in Portugal or willing to relocate and work from Portugal
  • Strong communication and interpersonal skills.
  • Customer-focused

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