Drive and champion the MENA Clients strategic goals, living shared values and core behaviours.
Work closely with the Consultants, to effectively deliver on client proposals, solutions and roadmaps to achieve the objectives encouraging client growth and new opportunities.
Collaborating with Solutions Leads and Project Managers in scoping projects to deliver solutions efficiently and successfully.
Manages client briefs to ensure delivery of efficient and contractually agreed solutions.
Management of the client relationship, both internally and externally - Is the first point of escalation to manage most requests or issues.
Drive and communicate client briefs and business strategy to internal departments in consultation with the Project Managers Consultants, Media Managers and other staff members working on the same accounts
Supporting the Digital Project Manager in the management of client expectations in terms of project delivery, particularly in terms of timelines, budgets, requirements and dependencies.
Financial management - ownership of client Invoicing & administration, particularly financial recons and addressing any budgetary issues.
Client Administration incl contact reports, status meeting minutes, managing Google drives, budget management recons, drafting IOs, SOW and proposals and inputting into pitches.
Quality assurance - weekly and monthly reporting, presentations, IOs, CEs.
Presents insightful client reports with learnings in Weekly and/or Monthly status calls or reviews with clients
Proactively research industry and in-market trends growing brand knowledge to increase strategic understanding of client brands, disseminating this information to the wider teams, internally and externally, to spark innovation and new projects.
Team management and growth of Account Managers and/or Project Management team allocated to client pods and not limited to KPI reviews, mentoring, assisting with performance management etc.
Effectively leads, trains & coaches any more junior members of the client management team, as well as monitoring their work and workload.
Qualifications and experience:
Matric
Relevant Diploma/Degree
3 to 5 years of Digital Marketing experience in a similar role within, Digital Media, Digital Technology, Client Service & Solutions Consulting, or a similar environment
Advanced knowledge of Digital Marketing/CRM/general digital business
A understanding of using and implementing one of the leading digital marketing solutions/tools - Google Marketing Platform
Experience with trends, issues and solutions in the area of Digital Marketing, Digital Advertising, Programmatic, DMP, DSP, SSP, Sales, Service and Customer Management
3 to 5 years of account management experience in online and offline advertising (paid search, display, social, mobile, video, or affiliate), direct marketing, or e-commerce
3 to 5 years experience media planning, MENA media landsacpe, and excel skills
Evidence of delivering results in sales and marketing across various countries / territories within a technical market
Excellent level of English - second language would be desirable
Ability to analyse data and provide real insight / ability to navigate and leverage Google Analytics
Strong leadership & mentoring capabilities with a natural ability to inspire
