Legal Assistant (Debt Recovery)

Job Title: Debt Recovery Legal Assistant

Reports to: Head of Legal

Salary: R20k - R30k per month, depending on experience

Location: Cape Town, Hybrid

Role Overview

Our client is a fast-growing fintech lending to small and medium-sized businesses in the UK.

We have an exciting opportunity for a graduate to join our UK Clients Legal department as a debt recovery Legal Assistant. The successful candidate will work closely with the Collections team taking instructions on problematic customer accounts and seeking to reach a resolution with customers wherever possible.

Candidates must possess excellent oral and written communication skills and be confident in dealing with difficult customers. You will need to be a team player that thrives in a busy and progressive work environment with excellent prioritization and organization skills.

Key Responsibilities

• Manage the pre-legal process for cases referred from the collections team
• Draft and send formal legal notices to clients with unresolved payment issues
• Handle client communications (via calls and emails) to work toward a resolution
• Escalate cases to solicitors or paralegals when required
• Maintain accurate case documentation
• Professionally manage interactions with difficult clients
• Provide administrative support to the legal team

Requirements

• Finance or Legal related degree (non-negotiable)
• 2-3 years of experience (preferably financial/legal/lending background)
• Strong written and verbal communication skills
• Confidence in handling challenging conversations with clients
• Ability to remain composed when dealing with difficult or rude clients
• Strong attention to detail and organizational skills
• Ability to work independently in a fast-paced environment
• Proactive, solution-focused mindset

Other benefits include:

• Contributory pension
• Discretionary bonus
• Company events
• Complimentary lunch (Fridays)