Customer Support/Account Manager

Customer Support / Account Manager
Location: Remote (Johannesburg or Cape Town)
Salary: R18,000 R23,000 per month
Working Hours: UK Hours (8AM4PM or 9AM5PM)

We are looking for a proactive and reliable Customer Support / Account Manager to join our growing team. This role is key to delivering a first-class service to our customers, from the point of sale through to onboarding and long-term account management. You will work closely with the sales team and other departments to ensure a seamless customer journey.

This is a remote position, open to candidates based in either Johannesburg or Cape Town, who can work UK hours.

Key Responsibilities:

• Manage customer accounts from the point of sale, ensuring a smooth onboarding experience.

• Act as the primary point of contact for clients, providing ongoing support and building long-term relationships.

• Work closely with the sales team to ensure a seamless handover and after-sales process.

• Monitor customer satisfaction and proactively address any concerns to ensure client retention.

• Provide support, guidance, and troubleshooting assistance to clients, helping them fully utilise our products and services.

• Collaborate with internal teams to streamline processes and enhance the customer experience.

• Maintain accurate records of client interactions and feedback to support continuous improvement.

• Meet and exceed targets related to client retention and satisfaction.

Requirements:

• Proven experience in a customer support, account management, or sales support role.

• Previous experience as an estate agent is highly desirable.

• Excellent written and verbal communication skills.

• Strong organisational skills with the ability to manage multiple clients and deadlines.

• Comfortable and confident when speaking with clients regularly.

• Tech-savvy and comfortable using various software tools.

• Able to work independently and collaboratively in a fast-paced environment.

• Knowledge of social media, website management, or design tools is a plus.