Customer Success Manager

About Our Client:
Our client is a digital transformation and business process outsourcing company that helps companies improve operations, customer experiences, and efficiency through technologies like AI, automation, cloud engineering, and analytics.

Job Description:

• Encourage clients to utilize new features that will help them drive their business forward
• Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering
• Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle
• Develop plans that ensure that clients are successfully adopting our platform that align to their business needs
• Conduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their investments
• Develop customer relationships, by building trust and ensuring the customers needs are met
• Align customers with the enablement resources to drive adoption

Job Requirements:

• Open to candidates based in either Malaysia or Japan
• At least 1 year's direct and verifiable enterprise-level customer success, consulting or account management experience for a SaaS company (preferably in a B2B setting, but not required)
• Experience leading meetings and regular cadences, quarterly and annual customer success reviews with customers
• Bachelor's Degree or equivalent experience in Customer Success, Consulting, or Account Management
• Excellent verbal and written communication skills in Japanese or Nihongo (Preferably N1 or Native speaker)
• Ensures customer satisfaction by addressing technical demands and acting as a sales liaison of the program
• Can facilitate the adoption of the solution, driving awareness, education and utilization by serving as the POC within the customer set
• Strong skills in strategic planning and project management with the ability to adapt conversations for technical and non-technical audience

Remuneration:

Basic Package (USD 2,500 - USD 3,000, approximately MYR 10,000 to MYR 12,000)

Attractive Sales Incentives

Working Location:

Kuala Lumpur, Malaysia

Consultant in-charge:

Jason | jasong.wong@hunters-in.com | 012 688 8045 (WhatsApp text only)