The Deployment Coordinator is a newly created position reporting to their Deployment Managers. This role is key to the planning, coordination, and operational readiness of EF&I (Engineer, Furnish & Install) deployment projects. You will work closely with Field Technicians, Site Leads, and cross-functional teams to ensure projects are staffed, scheduled, and executed successfully.
Scope of Responsibilities:
Project Coordination & Support: Oversee project kickoff and readiness processes, ensuring all technician resources are staffed, trained, equipped, and fully prepared for deployment. Provide timely reporting and office support to drive the successful completion of quality installations, within budget and on schedule.
Cross-Functional Collaboration: Interface with Services Project Managers, Field Operations Managers, and support teams to facilitate operational efficiencies, uphold financial and performance objectives, and maintain effective quality standards throughout the installation lifecycle.
Operational Excellence & Reporting: Apply strong organizational and administrative skills to support project deliverables. Manage compliance tracking, quality auditing, and resource scheduling while maintaining documentation and reports to support continuous improvement efforts.
Resource Management: Collaborate with partners and vendors to evaluate RFQs, request purchase orders (POs), and assist in staffing processes. Coordinate with the recruiting team on technician interviews and onboarding as needed.
Customer Satisfaction: Ensure customer expectations are met by providing high-quality office and field support throughout the project lifecycle, contributing to a positive client experience.
Remote Role & Travel: This is a remote position with occasional travel (approximately 10%) to support project needs or team coordination.
Key Responsibilities: • Coordinate project kickoff and readiness processes • Schedule and track field resources, including staffing and POs/RFQs • Interface with project managers, field ops, and support teams to uphold financial and performance KPIs • Manage quality audits, compliance reporting, and documentation • Support technician interviews, onboarding, and performance tracking • Lead project administration, forecasting, and status reporting • Provide direct field team support and act as an escalation point for issue resolution • Assist with quoting and proposals for new services
Ideal Candidate Profile: • 6–8 years of telecom experience and/or a degree in Telecommunications, Engineering Tech, or related field • Experience in project coordination, field deployments, and resource management • Strong organizational, communication, and leadership skills • Proficient in MS Office, including Excel and Outlook, and able to navigate enterprise systems • High level of independence with ability to make decisions at the functional/project level • Customer-focused with strong interpersonal skills and a collaborative mindset
