Strong attention to detail and organizational skills
Proficiency in Microsoft Excel (intermediate to advanced), Word, Outlook, and SharePoint
Experience documenting, tracking, and following up on tasks; familiarity with process flows and improvement methodologies
Customer service mindset with excellent written and verbal communication
Requirements:
Track and document operational tasks and workflows; maintain organized electronic filing with standard naming conventions
Support resolution of escalations from remote technicians in the field; create folders and manage data inputs
Collaborate with cross-functional teams to improve and streamline processes; follow up on outstanding tasks to ensure timely completion
Provide internal customer service and effective communication using SharePoint and Microsoft Office tools (Excel, Word, Outlook)
Job description
Direct Hire
Pay Rate: $25/hr
Remote (Must be within 50 miles of Plano, TX)
Position Overview:
We are seeking a detail-oriented and highly organized Project Coordinator to support our Operations Team and Field Technicians. Skills needed to provide remote support, documentation, tracking, and process improvement tasks. This role requires strong computer skills, excellent communication, and the ability to manage multiple priorities in a fast-paced environment. The ideal candidate will support operational efficiency through documentation, process flow management, and effective follow-up.
Key Responsibilities:
• Track and document operational tasks and workflows
• Maintain organized electronic filing systems using standard file naming conventions
• Support resolution of escalations from remote technicians in the field
• Create folders, prepare documentation, and manage data inputs
• Collaborate with cross-functional teams to improve and streamline processes
• Follow up on outstanding tasks and ensure timely completion
• Provide internal customer service and support through clear communication
• Use SharePoint and Microsoft Office tools (Excel, Word, Outlook) effectively
Required Computer Skills:
• Microsoft Excel (Intermediate to Advanced)
• Microsoft Word and Outlook
• Understanding of file naming conventions and folder management
• SharePoint experience
Minimum Qualifications:
• Strong attention to detail and organizational skills
• Proven ability to document, track, and follow up on tasks
• Familiarity with process flows and improvement methodologies
• Excellent written and verbal communication skills
• Demonstrated flexibility and adaptability
• Customer service mindset with problem-solving capabilities
• Experience as a resolution specialist or in a similar support role is a plus
