Responsibilities
- Provide day-to-day support and monitoring of Windows Server environments (2019–2025) and Windows 10/11 desktops
- Respond to alerts and perform routine health checks using monitoring tools like Dynatrace
- Assist with troubleshooting end-user issues including VPN connectivity, laptop/desktop problems, and software errors
- Support backup and recovery processes using industry-standard tools such as Veeam and Hikaru
- Manage and maintain on-premises Microsoft technologies including Exchange and SQL Server at a basic level, escalating complex issues as needed
- Collaborate with the team to handle support tickets from internal users and external customers via the company’s proprietary ticketing system
- Participate in a 24/7 on-call rotation to provide timely response to critical incidents
- Learn and grow technical skills under the guidance of senior engineers, with opportunities to expand knowledge into Azure and other cloud technologies
- Maintain documentation and provide reports related to system health, backups, and compliance requests
- Engage with customers and internal teams professionally to resolve technical issues and escalate when necessary
- Demonstrate a willingness to learn, adapt, and contribute positively to the team culture and work-from-home environment
- Follow established security protocols and company policies to ensure system integrity and data protection
Experience
- 1-3 Years of experience supporting and maintaining Windows Server environments, preferably 2019 and newer
- Basic understanding of Windows desktop operating systems, including Windows 10 and 11
- Familiarity with virtualization platforms such as Nutanix or similar hyperconverged infrastructure (HCI)
- Exposure to monitoring tools: Dynatrace or equivalent for system health & alert management
- Experience troubleshooting common end-user issues related to Windows laptops/desktops
- Knowledge of Microsoft Exchange and Office 365 environments is a plus
- Ability to escalate complex issues to senior team members effectively
- Comfortable working in a 24/7 on-call support rotation with occasional after-hours availability
- Strong willingness to learn and adapt to new technologies and processes
- Good communication skills and a team-oriented mindset with a focus on customer service
- Basic scripting or automation experience is a bonus but not required
