Offer summary

Qualifications:

Fluent in English, both written and verbal., Experience in customer support or client-facing roles is advantageous., Proficiency in MS Office tools such as Outlook, Word, PowerPoint, and Excel., Strong communication, teamwork skills, and a proactive problem-solving mindset..

Key responsibilities:

Guide clients through onboarding and post-onboarding processes for software solutions.

Engage in face-to-face or virtual meetings to promote product adoption.

Maintain understanding of products and advise clients on best practices.

Track customer lifecycle milestones and support troubleshooting efforts.

Job description

Job Title:

Customer Success Specialist with English language (6pm - 3am)

Job Description

At Concentrix, we deliver B2B Sales Services with a global footprint, accelerating B2B digital sales and customer success transformations for some of the world’s leading brands. Combining Strategy + Talent + Technology, we enable our clients to scale faster, work smarter, and consistently grow their revenue through data-powered insights and proven methodologies.

Concentrix B2B Sales fosters a high-performance culture that encourages growth, success, and opportunity for our employees, clients, and partners.

We are looking for a proactive & communicative Customer Success Specialist to join our team. You’ll partner with a wide range of clients, ensuring they enjoy a smooth onboarding experience and get the most out of our cutting-edge software solutions. If you excel at building great relationships, love helping clients succeed, and thrive in a consultative role, we'd love to hear from you!

What You'll Be Doing:

Act as an Implementation Consultant for various software solutions, expertly guiding new clients through a smooth onboarding and post-onboarding process.
Engage in Face-to-face customer meetings in order to promote the adoption and ongoing engagement with various IT solutions.
Maintain a deep understanding of a variety of products and advise clients on the best practices and optimization strategies
Track key customer lifecycle milestones, from onboarding to license activation, ensuring user engagement and goal achievement.
Accurately record client interactions and activities in CRM systems.
Support clients with effectively triaging and resolving troubleshooting tickets.
Working Hours: Monday – Friday, 6:00 PM – 03:00 AM;
Remote role

What We're Looking For:

Fluent in English - both written and verbal.
Exceptional communication and teamwork skills.
Confidence in engaging clients during face-to-face virtual interactions.
Experience in customer support or client-facing roles would be considered as an advantage.
A proactive, problem-solving mindset focused on customer satisfaction.
Proficiency in MS Office (Outlook, Word, PowerPoint, Excel).
Ability to prioritize tasks, manage time effectively, and work independently under deadlines.

What We Offer:

Monthly transportation and internet allowance.
Quarterly performance-based bonuses.
Comprehensive medical plan, including health and dental care, fully covered by the employer.
Life insurance coverage.
Multisport card.

Please send us your CV in English.

Only short-listed applicants will be contacted.

All applications will be treated as strictly confidential.

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Location:

BGR Sofia - Advance Business Center

Language Requirements:

English

Time Type:

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