Outbound Customer Care Advocate – TCA

Work set-up: 
Full Remote
Contract: 
Experience: 
Entry-level / graduate
Work from: 

Offer summary

Qualifications:

High school diploma or equivalent required., 1-3 years of administrative experience., Proficiency in Microsoft Office and basic PC skills., Good communication and data entry skills..

Key responsibilities:

  • Prepare and send information to stakeholders.
  • Update addresses and review claims and legal documents.
  • Maintain records and perform daily administrative tasks.
  • Work under supervision and adhere to organizational procedures.

Axelon Services Corporation logo
Axelon Services Corporation Human Resources, Staffing & Recruiting SME https://www.axelon.com/
501 - 1000 Employees
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Job description

Job Description: TCA Operations Specialist
**Candidate must be commutable to the Oriskany, NY office
**Max pay rate - $20/hr

Required Skills and Experience:
- 1-2 years in administrative work required.
- Must have intermediate computer literacy.
- Must be proficient in Microsoft Office

Requirements:
• Live within 50 miles of our Oriskany, NY office
• Ability to work from home which includes high speed internet (500-650 kbps) and a quiet place to work that is secure. (Hotspots and use of Wifi are not allowed – high internet speed is required)
• Able to use video during interview, coaching, and virtual training.
• Shift Start Time is flexible, as early as 7:00am to as late as 9:00am - just ensure all hours are worked (8 hours per day) - Monday through Friday
• No time off planned during training.
• Requires a high school diploma or equivalent is required. 1-3 years of experience in the field.
• Work under immediate supervision reporting to an immediate supervisor.

Timeline
Anticipated Start Date:
• Hybrid training - virtual position once training complete. Worker will be required to come into office as requested after training, minimum once a month with the team.

Equipment Coordination:
For this role you will be issued *** equipment which consists of a laptop, 2 monitors, keyboard, mouse and docking station. You are required to return the equipment to *** within a week of your assignment ending.

Responsibilities / Expectations:
This role is a back-office role. Will be a lot of preparing of information and sending to stakeholders. Updating addresses, reviewing claims and legal documents.

Position Requirements:
- Good oral communication skills.
- Knowledge of standard office equipment.
- Strong data entry skills.
- Ability to work periodic overtime.
- PC knowledge.
- Manages multiple tasks and deadlines.
- Use of sound business judgment.
- Adaptable to change.
- Basic Word and Excel knowledge.
- Responsible for performing daily tasks such as recording, maintaining records, copying, posting, and other similar duties, using a computer terminal.
- Follows organization and department procedures to complete tasks in a timely manner.
- Relies on instructions and pre-established guidelines to perform the functions of the job.

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Other Skills

  • Microsoft Office
  • Computer Literacy
  • Administrative Functions
  • Adaptability
  • Time Management
  • Communication

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