This is a full-time, remote opportunity (EST hours) to join a growing technology-forward organization supporting its East Coast operations. The team is looking for an IT support professional to provide front-line technical assistance and maintain smooth IT operations across multiple locations. You'll be working with a wide range of devices and software in a structured and supportive tech environment.
If you're passionate about IT support and enjoy being the go-to person for solving end-user issues, this role offers an exciting chance to expand your skill set. We’re looking for someone detail-oriented and hands-on who thrives in a fast-paced setting and wants to play a direct role in keeping systems running efficiently. Great opportunity for someone early in their tech career looking to grow their troubleshooting skills and gain exposure to a wide range of systems and platforms.
Required Skills & Experience
1–3 years of experience in a help desk or technical support role
Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking concepts
Experience with hardware setup, configuration, and support (laptops, desktops, mobile devices)
Comfortable managing service tickets and prioritizing work in a structured environment
Clear communication skills and a strong customer service mindset
Desired Skills & Experience
Experience supporting VPN access and wireless connectivity
Familiarity with imaging tools and device deployment workflows
Understanding of software installation best practices and IT asset management
Ability to support office hardware like printers, scanners, and conferencing equipment
