Job description

Open to working onsite in St-Laurent? Join an organization that plays a critical role in helping clients across a broad range of industries including manufacturing, energy, automotive, and construction. We're seeking an IT System Support Analyst for an onsite contract opportunity. To be considered you need to be bilingual in French/English. In this contract role, you will work the ticket cue and answer incoming calls with the potential to create and update reports as well handle the shipping and receiving of assets in the region. This role offers the chance to contribute to delivering reliable support and solutions to end-users.

Contract Duration: 6 months +

Required Skills & Experience

High School diploma or equivalent, college degree preferred.
2-4 years' experience installing, configuring and resolving complex PC support issues
Should possess strong customer service skills and good verbal communications skills.
Should possess strong working knowledge of Microsoft Office applications.
Should possess good analytical/trouble shooting skills.
Previous ticketing system experience is nice to have.
Strong attention to detail.
Should have A+ certification and possess good written skills.

What You Will Be Doing

Daily Responsibilities

Provide first-level support and problem resolution for internal and external customers; point of contact for system related problems; setup and configure branch and desktop printers; monitor the wide area network.
Provide excellent customer service.
Must complete time critical assignments on time to meet company goals and customer deadlines.
Understands potential to be required to be on-call on nights or weekends or work weekend and night shifts
Must enter all work into ticketing system
Must comply with all policy and procedures of the company
Complete assigned tasks as assigned by the System Support Manager
Install and configure replacement PCs and peripherals.
Perform physical duties related to PC deployments and repair (crawling under desks, packing/unpacking PCs, shipping of hardware)
Provide level 2 support for PCs, printers, scanners, aircards and PDA devices.
Assist the LAN/Server department with research and evaluation on a wide range of current and new PC products and technical information.
Ensures compliance with company's Performance Standards, with proper recognition of investment for long-term growth.
Recommend products as required and in accordance with polices.