Key Facts

Remote From:

India

Category: System Engineer

Full time

Mid-level (2-5 years)

360 - 360K yearly

English

Hard Skills

Camera Calibration Mechatronics Operations Administration Maintenance And Provisioning (OAMP) Service Development Auditing Help Desk Support Microsoft OneDrive Microsoft SharePoint

Other Skills

•
Customer Service
•
Communication
•
Teamwork
•
Detail Oriented
•
Time Management
•
Problem Solving

Roles & Responsibilities

Diploma or BE in Mechatronics or related field.
4 to 6 years of experience as a Service Engineer.
Proven experience in calibration and servicing instruments.
Excellent communication skills and attention to detail.

Requirements:

Ensure customer satisfaction through quality service and communication.
Manage equipment safety, performance, and resolve customer complaints.
Support maintenance of foreign equipment and manage callouts and repairs.
Coordinate scheduled maintenance and perform site audits.

Technovids Consulting Services

About Technovids Consulting Services

Technovids consulting was started with the aim to provide quality Training & Recruitment Consulting Services. We are a group of experts having vast experience of conducting Corporate Training, Online Session & Open workshops. We have well-experienced faculties from varied backgrounds, All of our faculties are in the experience range of 10-25 years. Broad Categories of available Training: • Microsoft Office Products • Data Visualization • Business Intelligence • Project Management • Soft Skills • Quality Management We deal with all kind of Business Analytics training, Data Science Training, Data Visualization Training, IT Training & Soft Skills Training, etc. we are not just limited to the above-mentioned list, we are ready to take up new challenges.

Founded: 2018

Company size: 11 - 50

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Job description

Service Engineer

(m/w/d)

Responsibilities:

Accountable for customer satisfaction through quality of service and precise communication
Accountable for equipment safety and performance
Accountable for resolving customer service quality complaints
Accountable for resolving customers invoicing complaints related to maintenance operations
Accountable for the end-users, the sites and the technician’s safety
Accountable for the delivery of service according to the service contract requirements
Accountable for callouts and service repairs sales
Accountable for managing the third-party inspections visits and follow-up actions
Validates the service contract technical terms with the salesperson
Accountable for supporting the maintenance of any foreign equipment
Accountable for solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues
Accountable for reducing the callouts in his area
Accountable for reviewing callout and service repairs invoices that are not automatically invoiced
Accountable for the timely completion of the planned maintenance visits
Accountable for the planned maintenance scheduling and optimized routing
Responsible for Performing Site Audits
Responsible for investigating accidents and following company policy on evidence custody and internal reporting.
Responsible for the control and authorization of overtime