Privia Healthβ’ is a technologydriven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering highvalue care in both inperson and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and endtoend, cloudbased technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the wellbeing of providers
The AVP, Technology Operations, will oversee all technology operations within our healthcare team. This role is responsible for ensuring the timely and effective delivery of technology services. This role will collaborate closely with other Technology Group leaders to coordinate service delivery and ensure that all onsite technology services are provided appropriately and efficiently. The AVP will play a critical role in establishing and maintaining a scalable technology infrastructure that supports the clinical and operational needs of our growing network, while tightly managing costs.
Primary Job Duties:
Technology Operations Strategy & Management: Lead and manage all aspects of technology operations for care centers, ensuring high availability, performance, and security of all IT systems and services.
Service Delivery Excellence: Ensure that technology services are delivered timely and consistently to care centers, meeting agreedupon service level agreements (SLAs). Implement and optimize processes and workflows to enhance service quality and efficiency.
Stakeholder Collaboration: Work closely with stakeholders (e.g., Technology Group, market, and Care Center leaders) to coordinate service delivery, align and optimize strategies, and ensure seamless integration of technology solutions across the organization.
Onsite Service Delivery: Oversee the appropriate, timely, and efficient delivery of onsite technology services, including hardware deployment, network connectivity, and enduser support within the care centers.
Incident Response and Resolution: Act as an escalation point for technology incidents and issues within the care centers, providing guidance and support to resolve challenging situations promptly.
Metrics and Quality Management: Develop and implement key performance indicators (KPIs) to measure the effectiveness and quality of technology operations within the care centers. Based on metrics and feedback, drive continuous improvement initiatives.
Vendor Management: Collaborate with vendors as needed to ensure effective delivery of technology services and solutions within the care centers.
Budget and Procurement: Work with leadership to optimize annual spend and assist with other financial responsibilities, including procurement services for care centers, forecasting, inventory, licensing, and budget adherence.
Compliance and Security: Ensure that all technology operations within care centers comply with relevant cybersecurity policies, industry best practices, and regulatory requirements (e.g., HIPAA, PCI).
Bachelors Degree in Information Technology, Computer Science, or a related field, or equivalent experience and technical training, or certifications.
10+ years of progressive leadership experience in technology operations, with a focus on service delivery and infrastructure management.
Proven experience managing technology in a multisite or distributed environment, preferably within healthcare or a similar regulated industry.
Strong understanding of IT service management (ITSM) principles and frameworks (e.g., ITIL). Certification in ITIL, ISO27001, Six Sigma Lean, COBIT, etc., is a plus.
Experience leading and motivating technical teams, including overseeing skill development and performance improvement.
Experience with workforce collaboration tools like Google Workspace or Office 365.
Experience implementing and maintaining cybersecurity controls in a regulated environment.
Experience with electronic medical records (EMR) systems preferred.
Experience with enterprise ticketing systems (e.g., Salesforce) preferred.
Skilled in establishing and maintaining effective working relationships with internal and external stakeholders.
Ability to communicate complex technical information clearly and effectively to both technical and nontechnical audiences.
Excellent written and verbal communication skills.
Ability to inspire and motivate others to achieve high performance.
Ability to interact with employees and vendors in a professional manner.
Ability to work independently and collaboratively in a fastpaced and complex environment, with an emphasis on accuracy and timeliness.
Ability to manage multiple priorities in a dynamic environment.
Willingness to accept input and feedback from all team members.
Must comply with HIPAA and PCI rules and regulations.
The salary range for this role is $145,000 $175,000 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs).This role is also eligible for an annual bonus targeted at 20% and restricted stock units. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.
All your information will be kept confidential according to EEO guidelines.
Technical Requirements (for remote workers only, not applicable for onsitein office work):
In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https:www.speedtest.net. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.
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