AVP, Technology Operations Healthcare

Work set-up: 
Full Remote
Contract: 
Salary: 
145 - 145K yearly
Experience: 
Senior (5-10 years)
Work from: 

Offer summary

Qualifications:

Bachelor's Degree in Information Technology, Computer Science, or related field., 10+ years of leadership experience in technology operations, especially in healthcare or regulated industries., Strong understanding of IT service management principles and frameworks like ITIL., Experience managing multi-site technology environments and implementing cybersecurity controls..

Key responsibilities:

  • Oversee all technology operations within healthcare care centers.
  • Ensure timely and effective delivery of technology services and support.
  • Collaborate with stakeholders to coordinate service delivery and integrate technology solutions.
  • Manage incident response, vendor relationships, budgets, and compliance with security standards.

Privia Health logo
Privia Health SME http://www.priviahealth.com
501 - 1000 Employees
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Job description

Company Description

Privia Healthβ„’ is a technologydriven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering highvalue care in both inperson and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and endtoend, cloudbased technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the wellbeing of providers

Job Description

The AVP, Technology Operations, will oversee all technology operations within our healthcare team. This role is responsible for ensuring the timely and effective delivery of technology services. This role will collaborate closely with other Technology Group leaders to coordinate service delivery and ensure that all onsite technology services are provided appropriately and efficiently. The AVP will play a critical role in establishing and maintaining a scalable technology infrastructure that supports the clinical and operational needs of our growing network, while tightly managing costs.

Primary Job Duties:

  • Technology Operations Strategy & Management: Lead and manage all aspects of technology operations for care centers, ensuring high availability, performance, and security of all IT systems and services.

  • Service Delivery Excellence: Ensure that technology services are delivered timely and consistently to care centers, meeting agreedupon service level agreements (SLAs). Implement and optimize processes and workflows to enhance service quality and efficiency.

  • Stakeholder Collaboration: Work closely with stakeholders (e.g., Technology Group, market, and Care Center leaders) to coordinate service delivery, align and optimize strategies, and ensure seamless integration of technology solutions across the organization.

  • Onsite Service Delivery: Oversee the appropriate, timely, and efficient delivery of onsite technology services, including hardware deployment, network connectivity, and enduser support within the care centers.

  • Incident Response and Resolution: Act as an escalation point for technology incidents and issues within the care centers, providing guidance and support to resolve challenging situations promptly.

  • Metrics and Quality Management: Develop and implement key performance indicators (KPIs) to measure the effectiveness and quality of technology operations within the care centers. Based on metrics and feedback, drive continuous improvement initiatives.

  • Vendor Management: Collaborate with vendors as needed to ensure effective delivery of technology services and solutions within the care centers.

  • Budget and Procurement: Work with leadership to optimize annual spend and assist with other financial responsibilities, including procurement services for care centers, forecasting, inventory, licensing, and budget adherence.

  • Compliance and Security: Ensure that all technology operations within care centers comply with relevant cybersecurity policies, industry best practices, and regulatory requirements (e.g., HIPAA, PCI).

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Time Management
  • Teamwork
  • Communication
  • Problem Solving

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