Offer summary

Qualifications:

Bachelor's degree in Accounting, Finance, Business Administration, or related field., 3-5 years of experience in a full-cycle Accounts Payable role., Proficiency with Coupa P2P platform, including invoice processing and CoupaPay., Knowledge of NetSuite AP modules and vendor data management..

Key responsibilities:

Oversee daily AP data processing and support offshore team.

Manage AP queues within Coupa to ensure timely invoice and payment processing.

Provide technical support and training on Coupa, NetSuite, and Navan to the offshore team.

Coordinate with the AP Manager to resolve vendor inquiries and payment issues.

Job description

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips.

Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.

What we’re looking for

We are looking for an AP Lead to join our Accounts Payable team at SurveyMonkey, the world’s most popular platform for surveys and forms, built for business and loved by users. This candidate will report to the Global AP and T&E Manager. This role will be instrumental in ensuring the accuracy, efficiency, and timely processing of invoices, payments, and expenses. The ideal candidate will be a hands-on problem-solver and a skilled communicator who can serve as the primary point of contact for the offshore team, troubleshoot complex issues, and help enforce best practices. This position provides an excellent opportunity for a seasoned AP professional to play a critical role in optimizing our global AP function.

What you’ll be working on

Provide daily guidance, support, and oversight to the offshore AP data processing team, acting as a subject matter expert for all day-to-day tasks and inquiries.
Actively monitor and manage AP queues within Coupa to ensure a smooth flow of invoices and payments to NetSuite, assisting the team with prioritization and workload balancing.
Serve as a resource for the offshore team on all technical aspects of Coupa, NetSuite, and Navan, providing training and troubleshooting support.
Collaborate with the offshore team to address and resolve complex vendor inquiries and payment issues.
Act as a critical liaison between the AP Manager and the offshore team, facilitating clear communication and ensuring team members are aligned on goals and process changes.

We’d love to hear from people with

Education: Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred. Relevant professional experience may be considered in lieu of a degree.
Minimum of 3-5 years of progressive experience in a full-cycle Accounts Payable role.
Proven experience working with and supporting offshore or remote teams is highly desirable.
Demonstrated experience in a role requiring significant problem-solving and troubleshooting.
Coupa: Demonstrated proficiency with the Coupa P2P (Procure-to-Pay) platform, including invoice processing and experience with CoupaPay.
NetSuite: Solid working knowledge of NetSuite, particularly its AP modules and vendor master data management.
Navan (formerly TripActions): Familiarity and hands-on experience with Navan for managing expense and travel processing.

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Why SurveyMonkey? We’re glad you asked

At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life.

We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia.

We live our company values—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

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