Implementations Engineer

At PicnicHealth, we're building the future of non-interventional clinical research, powered by AI and centered on patients. Our mission is to make it radically easier, faster, and more affordable to generate high-quality real-world evidence. We're replacing the legacy, services-heavy model with a modern, AI-first approach that unlocks insights from rich, multi-modal data—from clinical notes and imaging to lab results—at scale.  By engaging patients directly through our personal health assistant, PicnicAI, which meets them where they’re at and delights them along the way (with an industry leading NPS of 76), patients participate actively in the research they care about.

PicnicHealth is already a trusted partner to 7 of the top 10 pharmaceutical companies. Our work spans 40+ disease areas and has supported over 60 peer-reviewed publications, including an FDA submission that incorporates PicnicHealth data.

Founded in 2014, we’ve raised $100M+ from top investors like Amplify Partners, Felicis Ventures, B Capital Group, and Y Combinator. Our business running non-interventional studies more than doubled last year, and we’re growing even faster in 2025. We’re a team of doctors, patients, data nerds, engineers, and builders, reimagining how clinical research works — and we’re just getting started!

The Opportunity

We are rapidly scaling and need to be ready to launch multiple new non-interventional studies every month. The Implementation Engineer will help us set up studies in a technology-forward way that uses software to streamline workflows and maximize quality. 

You’ll start by working directly with study teams to translate clinical protocols into precise configuration in our platform – surveys, consents, onboarding workflows, dashboards, and more. As you work, you’ll leverage your engineering skills and product knowledge to identify opportunities for automation, develop repeatable solutions, and scale our implementation process. Your solutions will help us update our launch playbook for other team members as the business scales.

Your success will be measured by how quickly and accurately we can launch new studies, how seamlessly teams can execute against complex requirements, and how effectively you identify and build automation to multiply our delivery speed.  At PicnicHealth, AI is at the core of everything we do. We're looking for individuals who are not just comfortable with, but genuinely excited by and actively experimenting with, the power and potential of AI.

What You’ll Do

• Configure Studies: Translate study protocols into platform configuration, ensuring accuracy, efficiency, and alignment with product capabilities.
• Collaborate Cross-Functionally: Partner with study teams, product managers, and operations to design, build, and test end-to-end study setups.
• Problem-Solve in Real Time: Act as the go-to expert for resolving complex build challenges, providing technical solutions quickly.
• Identify & Build Automation Opportunities: Recognize recurring manual work and create automation through scripts, integrations, or tooling.
• Prototype & Deploy Solutions: Rapidly design and deploy lightweight technical solutions to streamline study setup, including building internal tools, scripts, and dashboards.
• Document & Standardize: Develop and maintain configuration specification templates, reusable modules, and implementation standards.
• Technical Enablement: Provide training and documentation so non-technical teams can leverage new tools, scripts, and automation effectively.

What you’ll bring:

• A CS background or equivalent experience with demonstrated ability to ship practical, functional projects quickly
• Digging into the details of messy & sometimes mundane business processes to make sure you deliver real value 
• Finding and solving problems in real time, especially ones at the intersection of technology and operations
• Switch seamlessly between process thinking and hands-on technical work
• Strong cross-team communication skills, translating between technical, operational, and product teams
• Working independently in ambiguous situations, using your expertise to make sound decisions without heavy oversight

Nice to Haves 

• Experience in life sciences or clinical research
• Familiarity with EMR data, ePRO, or clinical trial workflows
• Experience building automation tools or configuration engines

What is clinical research and why will PicnicHealth win?

Clinical research is the industry responsible for conducting studies to evaluate the effectiveness of drugs and treatments. Better trials lead to faster, more cost-effective drug development, ultimately resulting in more and improved treatments for patients. However, the process remains highly inefficient. Trials are a major bottleneck in drug development, and the promising advancements in biotech cannot achieve their full potential unless clinical research becomes more effective

The industry runs on outdated technology and manual processes. Research sites (hospitals, academic centers, doctors' offices) are a major bottleneck, and contract research organizations (CROs) spend most of their time wrangling sites and cobbling together vendor software. 

PicnicHealth has built technology that uniquely positions us to run faster, cheaper, and more flexible studies without requiring sites:

• PicnicAI (trained on 350M+ clinician annotations over 100k+ patient records) is the only system that can effectively access and structure all participant EMR data trials need
• Our AI health assistant (NPS of 76) guides participants through study activities and enables most to be done at home
• We're an integrated solution — virtual site, CRO, and software platform — with AI built in from the ground up, initially focusing on observational research.  

The other perks & benefits you get when you work at PicnicHealth   

We pay competitive salaries. Everyone on the team is an owner: all full time employees get competitive equity.

Target Base Salary Range: $150K – $175K 

The base salary PicnicHealth offers may vary depending upon the scope, complexity, and autonomy of the position and on the candidate’s job-related knowledge, skills, and experience.

We’re a remote first company, with teammates spread across the US. We support in-person gatherings, including co-working spaces and multi-day onsites, to build connections and move forward strategic initiatives. Expect to travel 2-4 times a year.  For our team members in the Bay Area, who prefer to work in person, we offer a hybrid set up to work from the SF office on a flexible schedule.

You also get:

• Comprehensive benefits including above market Health, Dental, Vision
• Family friendly environment 
• Flexible time off
• 401k plan
• Free PicnicHealth account
• Equipment and internet funds for home office set up 
• Wellness Stipend

PicnicHealth is committed to promoting an inclusive work environment free of discrimination and harassment. We value a diverse and balanced team where everyone can belong.