Offer summary

Qualifications:

High School Diploma or equivalent required., At least 1 year of customer interaction experience, such as call center or retail., Proficiency in Windows-based applications and problem-solving skills., Strong customer service, communication, and interpersonal skills..

Key responsibilities:

Assist members with pharmacy benefit plans via phone.

Answer questions about prescription insurance and medication coverage.

Provide solutions to help clients understand their healthcare options.

Deliver courteous and professional customer service.

Job description

Our Client, a Retail Pharmacy company, is looking for multiple Customer Care Representatives to work remotely in North Carolina.

Responsibilities:

Assisting members with their pharmacy benefit plans via incoming phone calls.

You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options.

You will have the opportunity to service a variety of clients and call types as our business is every changing and evolving.

Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience.

You will have the opportunity to learn more about health care, while expanding your own experiences, and opening doors to additional opportunities within Client

Requirements:

1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience)

Computer proficiency in Windowsbased applications

Ability to problem solve in a positive, productive manner

Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life

Reliability and compliance with scheduling standards

Ability to exhibit patience and empathy and express assurance and confidence

Strong customer service skills, including courteous telephone etiquette and professionalism

Strong oral, interpersonal and communication skills

6+ months of healthcare experience highly desired

High School Diploma or equivalent experience

Why Should You Apply?

Health Benefits

Referral Program

Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.