Implementation Specialist

Job Description: 

THE COMPANY

Club Caddie is a quickly growing technology start-up that builds golf course management software. We’ve had the privilege of recently being acquired by Jonas Software. 

 Jonas Software is the valued technology partner of over 40,000 customers worldwide in more than 15 countries. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the TSX (CSU.TO).

Club Caddie’s objective is to expand Jonas’ outstanding reputation and market share in the public, semi-private and multi-course operator golf business.

THE POSITION

To the extent consistent with the ordinary best practices of an Implementation Specialist or of similar situated technology company as Club Caddie:  Working on our implementation team and reporting to the Director of Onboarding, we are seeking an ambitious, action oriented individual to join our team of professionals as an Implementation Specialist

Job Responsibilities:

• Meeting with clients following the sale of Club Caddie software to collect data and other information required to structure purchased software systems.
• Creating a project plan for each client, detailing the tasks that need to be completed for the timely installation of Club Caddie software systems.
• Communicating with clients throughout the software setup process to obtain feedback and approval.
• Structuring Club Caddie software systems based on clients’ individual needs and specifications.
• Training clients on how to use Club Caddie software systems and add-on modules that fit their specific needs.
• Creating a specialized document for each client, detailing all customizations made.
• Installing purchased software systems and all necessary components.
• Ensuring that the project team is aware of key deliverables and project milestones.
• Providing cost and time estimates to clients who require additional developments to be done.

Qualifications:

• Action Oriented: Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
• Approachability:  Is easy to approach and talk to; spends extra time to put others at ease; builds rapport well.
• Bachelor's Degree
• Prior experience working as an Implementation Specialist or related field.
• Golf Industry Acumen: intimate knowledge with golf course operations and golf course management systems; familiarity with Club Caddie’s competitor’s software functionality. 3+ years of golf course operation experience.
• Sound technical knowledge.
• Proficiency in Microsoft Office product suite or related tools.
• The ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management skills.
• Strong Communication Skills and Presentation Skills: in written, spoken and non-verbal communications, is effective inside and outside of the organization in a variety of formal presentation settings; one-on-one, small and large groups, with peers, direct reports and with bosses.
• Ethics and Values:

Business Unit: 

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More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.  Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa.  Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.