Customer Service Representative - Insurance

Customer Service Representative - Insurance

Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team. If you're passionate about helping others and thrive in a fast-paced, member-focused environment, we want to hear from you!

What We Offer

• $21 per hour starting pay.

• Additional $1/per hour for English/Spanish bilingual fluency.

• Must reside within 80 miles of 5700 Brecksville Road, Independence, OH 44131.

• Training is 100% remote and approximately 17 weeks. Training schedule: Monday–Friday, 10:00am-7:00pm

• Post training schedule is 100% remote. Monday-Friday, 10:15am-7:00pm, including every Saturday from 9:00am-6:00pm with a day off during the week.

• Comprehensive benefits package.

What You’ll Do

• Answer inbound calls and assist members with questions related to insurance policies and AAA memberships.

• Deliver personalized, proactive solutions and recommend valuable products and services.

• Engage with members using strong communication and a friendly, problem-solving mindset.

• Think quickly and critically to resolve issues—this is not a scripted environment.

• Navigate multiple systems and tools while actively listening and multitasking.

• Maintain a positive, can-do attitude in a fast-paced and evolving environment.

• Participate in ongoing coaching and development to continually enhance your performance.

What You’ll Need

• Prior customer service experience (recent call center experience preferred).

• Spanish fluency is a plus!

• Excellent communication skills (written, verbal, and listening).

• Ability to multitask and navigate computer systems in real time.

• A flexible, “can-do” mindset and willingness to adapt to change.

• High school diploma or GED.

• Ability to pass a background check and drug screening.

• Must reside within 80 miles of 5700 Brecksville Road, Independence, OH 44131.

Work-From-Home Requirements:

• Dedicated, quiet workspace without interruptions.

• You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.

• Demonstrated ability to uphold productivity and confidentiality in a remote setting.

• Regular attendance in virtual team meetings and training sessions.

• Availability during standard business hours and flexibility for possible shift adjustments.

Diversity, Inclusion and Belonging is rooted in our core values. The strength of our organization is our employees. Bringing together and supporting different culture, backgrounds, personalities, and strengths creates a team capable of delivering legendary lifetime service to our members. We are committed to creating a workplace where all employees, regardless of background, or characteristics, are engaged, feel they belong, and can grow and develop long careers with our organization.

Benefits:

• Extraordinary medical/dental/vision/life benefits
• 401(k) Savings plan with company match
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer