Help Desk Technician

bout the Role:
We are looking for a proactive Help Desk Technician to provide technical support and assistance to end-users. The ideal candidate will have strong problem-solving skills, a customer-focused mindset, and hands-on experience in troubleshooting hardware, software, and network issues.

Key Responsibilities:

• Provide first-level technical support to users via phone, email, or in-person for hardware, software, and network issues.

• Troubleshoot and resolve technical problems related to desktops, laptops, printers, and other peripheral devices.

• Assist with installation, configuration, and maintenance of IT equipment and software.

• Escalate complex technical issues to higher-level IT staff or specialized teams when necessary.

• Document support requests, solutions, and technical procedures for future reference.

• Maintain inventory of IT equipment and ensure proper tracking of assets.

• Assist with user account management, password resets, and access permissions.

• Stay updated with emerging IT trends, tools, and best practices.

Required Qualifications:

• Associates or Bachelors degree in Information Technology, Computer Science, or a related field.

• Proven experience in IT support, helpdesk, or technical troubleshooting.

• Knowledge of operating systems (Windows, macOS, Linux) and common software applications.

• Familiarity with network configurations, hardware, and peripheral devices.

• Strong problem-solving, analytical, and communication skills.

• Ability to work independently and as part of a team.

Preferred Qualifications:

• Certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional (MCP).

• Experience with ticketing systems and remote support tools.

• Familiarity with cloud services, virtualization, or cybersecurity practices.

• Knowledge of scripting or automation for routine IT tasks.

Benefits:

• Competitive salary and performance-based incentives.

• Opportunities for professional growth and skill development.

• Health insurance and other employee benefits.

• Flexible working hours and remote work options (if applicable).

• Supportive and collaborative work environment.

How to Apply: