Offer summary

Qualifications:

Proficiency in IVR system programming and support., Experience with Visio for designing call flow diagrams., Strong analytical skills for business process analysis., Educational background in information technology or related field..

Key responsibilities:

Provide IVR, contact, and call center support to clients.

Design and plan call flow diagrams using Visio.

Analyze and troubleshoot system issues for users and agencies.

Conduct system testing and provide ongoing maintenance and support.

Quantum Strides is an IBM Sustainability Software Business Partner specializing in solutions for Real Estate & Asset management, Capital Projects, Space & Move management, Operations & Maintenance and Sustainability. We are innovators and problem-solvers at heart. Using technology to tackle complex challenges and to deliver efficiencies for our customers is the bedrock of our culture and what we do best.Headquartered in the Washington DC metro area and consisting of a highly skilled workforce in the United States, we are a reliable partner for several Fortune 500 customers and Government entities. Additionally, our state-of-the-art development and test teams in India and talent pool in Canada, places us in a unique position to serve our clients across diverse geographical regions.Quantum Strides is considered an IBM TRIRIGA expert and has nearly a decade of experience in implementing, upgrading, and supporting the IBM TRIRIGA Application & Platform. Furthermore, we provide a highly skilled Maximo workforce to support IBM Maximo implementations and upgrades. Additionally, as an IBM Envizi partner, we help organizations with scope 1, 2 and 3 ESG reporting. Quantum Strides is also a ServiceNow (SNOW) partner specializing in IT Service Management (ITSM), IT Asset Management (ITAM) and has expertise in integrating SNOW to IBM technologies to provide customers with the best of both worlds.

Job description

Job Location: Fairfax, Virginia, United States (Onsite/Offsite)

Provide IVR, Contact and Call Center support to agencies and staff.
Provide, plan and design Visio diagrams for call flows.
Analyze business processes issues and problems for consultant assistance and system users.
Conduct systems test, measurements of the systems ability to manage applications.
Provide visual aid to demonstrate call handling and information resources to organizations.
Provide maintenance and support to agencies on troubleshooting and system outages.
Provide self service transactions, live support on issues and application errors.

Required profile