Key Account Manager

Job Description:

Key Account Manager - Uniware Systems UK

Uniware Systems Limited is a UK market leader established in 1993, providing EPoS and Payment solutions.

The Key Account Manager is responsible for selling our Software, Hardware and Services, and reports to the Head of Sales & Marketing.  It will be the Key Account Manager’s role to ensure that all agreed sales targets are met, or exceeded, in their allocated accounts/region. The Key Account Manager is responsible for fostering and developing strong relationships with current customer accounts within a designated portfolio. The aim is to drive back to base sales growth within these accounts through a sales-through-service approach, maximising revenue from existing clients while minimising attrition.

The Key Account Manager will be focused on providing a consultative approach to customers by proactively managing their portfolio of accounts to offer a market leading service while maximising sale opportunities. The Key Account Manager will liaise with internal teams (including Marketing, Support, Sales and R&D) to improve customer experience and customer journey throughout their life with Uniware.

Job responsibilities:

• Maintain an in-depth knowledge of the Company’s product portfolio and awareness of competitor products and services
• Maintain and develop the utopia grid of products for all customer accounts within portfolio
• Develop and maintain account plans for each customer to offer a consultative approach to maximise new business sales opportunities and minimise attrition
• Meet / exceed sales targets focused on base within designated accounts
• Meet / exceed attrition targets
• Maintaining an awareness of industry trends and updating team and management accordingly
• Adhere to the company sales guidelines. This includes maintaining and developing the Company’s CRM database in accordance with company standards and developing accurate, high quality and professional sales documentation and correspondence templates
• Assist with devising and implementing lead generation activities, while liaising with wider team and marketing as and when required
• Respond to and follow up all sales enquiries using appropriate methods.
• Develop and maintain a sales pipeline of sufficient size to achieve agreed sales targets
• Ensure all monthly sales targets (KPIs) set by management and agreed on in advance are met or exceeded
• Identifying the needs and wants of a potential customer
• Presenting the Company solution without misrepresentation
• Demonstrating software solutions and associated products in person or remotely.
• Handling objections from potential sales opportunities
• Preparing and presenting quotations/proposals to sales opportunities
• Preparation of bids/tenders
• Negotiating and closing sales
• Fulfilling reporting requirements to the Head of Sales according to the deadlines set for the Department
• Maximise profit on all potential sales opportunities
• Provide excellent customer services to clients over the phone or in person
• Attend training to develop relevant knowledge, techniques and skills
• Grow and maintain strategic relationships, alliances and networks within industry (or any other vertical market) as well as with other key stakeholders to generate sales leads
• Attend industry trade shows as directed by the management team from time to time
• Perform any other duties related to the promotion, sales and delivery of the products, or related third party products, as directed by the management team from time to time.

Job qualifications:

• Proven 5 years + experience selling software solutions
• Proven record in selling business application software
• Relevant professional sales training and experience
• A good degree of computer literacy and technical competency.
• Experience using CRM tools like Salesforce

Your personal characteristics will include:

• High degree of self-motivation
• Energy and enthusiasm
• Honesty and integrity
• Strong customer service mindset
• Goal orientation
• Professionalism and persistence with ability to overcome obstacles and setbacks
• Strong negotiation skills and ability to close sales
• Excellent written, verbal and presentation communications skills
• The ability to build and foster business relationships
• Good understanding of technology and how it is applied in business
• Demonstrable evidence of organising customer accounts and projection implementation.

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More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.  Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa.  Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.

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