Revenue Cycle Academy Program Manager (Remote)

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This is a Stanford Health Care job.

A Brief Overview
The Revenue Cycle Academy Program Manager will act as an expert in training development and delivery for Revenue Cycle operations, with responsibility for designing, delivering, and/or managing training curriculum within the scope of the department. They will work with Revenue Cycle leaders to establish and implement appropriate training programs and are responsible for maintaining and optimizing the Revenue Cycle training program within the mid and back-end revenue cycle functional areas. The ideal candidate should have demonstrated experience in visual design and instructional design tools.

Locations
Stanford Health Care

What you will do

• Seeks opportunities to collaborate with stakeholders, customers, and impacted departments to recommend appropriate training solutions and program improvements

• Develops, maintains, and/or delivers curriculum to support revenue cycle operations

• Work independently with operational managers to review key performance indicators (KPIs) in order to identify training opportunities/improvements

• Gathers information, assesses needs, and prepares reports on training needs based on operational education requests

• Collaborates with all levels of employees and management to facilitate, engage, and positively influence the instructional and training environment

• Plans, develops, and/or presents training materials, tools, and information on a regular basis

• Interprets and shares reports on current training program impact and efficacy

• Provide support to Revenue Cycle Leaders for current and future training needs

• Understand revenue cycle metrics for incorporation into training objectives

• Utilize appropriate formats and platforms for training content development and delivery

• Identify areas of opportunity for optimization and improvement within educational programming

• Synthesize information received from operational leaders for incorporation into existing trainings

• Develop goals and priorities for educational programming

• Design and implement appropriate plans to meet goals

Education Qualifications

• Bachelor’s degree from an accredited college or university or equivalent combination of education/experience.

Experience Qualifications

• Five (5) years of progressively responsible training program planning and/or implementation experience.

Required Knowledge, Skills and Abilities

• Demonstrated business communications skills (verbal, written, presentation, listening, influencing, facilitating, negotiation, persuasion)

• Demonstrated skills for providing adult learning/training, i.e. curriculum development and delivery

• Demonstrated analytical, problem-solving and resolution skills

• Demonstrated organizational, planning, and project management skills

• Demonstrated collaboration skills and the ability to work in a dynamic, team-oriented work environment

• Ability to balance work between organizational priorities, current and future projects, and immediate training needs

• Ability to develop, execute and implement training plans and training programs for various levels, including employees and managers

• Ability to be flexible and adapt to a changing environment

• Familiarity, knowledge, and understanding of current training tools and techniques

• Familiarity, knowledge, and understanding of Revenue Cycle operations and practices

• Familiarity, knowledge and understanding of training program dashboards and metrics

• A working knowledge of Epic.

• Ability to conduct needs assessment evaluations with managers to identify and define training needs of the department.

• Ability to foster effective working relationships and build consensus.

• Ability to plan, organize, prioritize, work independently and meet deadlines.

• Knowledge of principles and methods of curriculum design, adult education, training delivery and measurement of results.

• Ability to evaluate information and materials to be used in conducting and/or facilitating trainings, including curriculum design and the development or preparation of appropriate training materials.

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care

• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination inall ofits policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.