IT Support Engineer

Utopian Professional Recruitment are working in partnership with our Glasgow based client who are expanding and looking to recruit an IT Project Engineer to join them on a full time basis, for a period of 18mths.

As a key member of the IT department, you will spend time on a variety of projects. The main focus will be on the seamless integration of systems and services whilst playing a critical role in maintaining their infrastructure. Working closely with teams across the business and delivering first class IT solutions and support.

Your main responsibilities will include:

• Project Planning and Coordination: Develop and manage project plans, timelines, and resources to ensure successful delivery of IT projects.
  
• System Implementation: Oversee the deployment, installation, and configuration of IT infrastructure, systems, and software to meet client requirements.
  
• Internal Client Communication: Serve as the primary point of contact for Internal clients, ensuring clear communication and regular project updates to stakeholders.
  
• Collaboration with Internal Teams: Work closely with engineering, development, and operations teams to deliver technical solutions and ensure project success.
  
• Quality Assurance: Monitor and ensure that all systems, software, and IT solutions meet quality standards and are compliant with the industry’s best practices.
  
• Troubleshooting and Issue Resolution: Identify, troubleshoot, and resolve complex IT issues in a timely and effective manner.
  
• Documentation and Reporting: Maintain detailed records of project progress, technical configurations, and support incidents for future reference and analysis.
  
• System Upgrades and Maintenance: Plan and execute system updates, patches, and preventive maintenance to ensure optimal performance and security of IT systems.
  
• Risk Management: Identify and mitigate potential risks related to system performance, security, or project delays.
  
• Training and Support: Provide training to end-users on new systems and technologies, ensuring they are equipped to utilise solutions effectively.
  
• Continuous Improvement: Stay up to date with emerging technologies and industry trends, recommending improvements to IT systems and processes.
  
• Vendor Management: Liaise with third-party vendors for procurement of IT hardware, software, and services as required for project execution.
  

To be considered for this opportunity, we are looking for the following:

• Proven experience in a Project Engineer role or IT support role within an MSP environment
  
• Excellent technical knowledge across a variety of technologies, including:
  • Microsoft Office 365, Exchange, and Active Directory.
    
  • Networking (TCP/IP, DNS, DHCP, VPN, VLANs).
    
  • Virtualization (VMware, Hyper-V).
    
  • Cloud platforms (Azure, AWS, Google Cloud).
    
  • IT security (firewalls, antivirus, endpoint protection).
    
• Strong communication skills, both written and verbal, with the ability to interact with clients in a clear, non-technical way.
  
• Experience with backup solutions, disaster recovery, and business continuity planning is a plus.
  
• A commercial-focused mindset and a commitment to delivering high-quality IT services.
  
• Ability to work independently, manage multiple tasks, and prioritize effectively in a fast-paced MSP environment.
  
• Problem-solving mindset with a proactive approach to identifying and resolving IT issues before they affect clients.
  
• Strong organisational and time management skills.
  
• Desire to continuously develop technical expertise and stay up to date with emerging IT trends.
  

Reward

• Excellent starting salary which will be discussed at time of application
  
• Generous holiday allowance
  
• Excellent training and a clear career path
  
• Pension
  
• Flexible working upon request
  
• Life Assurance
  
• Various incentives and rewards
  
• Opportunity to work from home
  
• Hours of Work – 33.75hrs per week (full time)
  
• Please Note: This will be an office based role, located in Glasgow City Centre
  

Next Steps

For further information, please apply by emailing your CV to Utopian Recruitment ASAP. Our client is looking to interview and recruit these positions as soon as possible.

To keep up to date with current opportunities be sure to follow the Utopian Professional Recruitment page on LinkedIn, Instagram & Facebook

Whilst Utopian Professional Recruitment strives to get in touch with all our applicants, it isn’t always possible. If you have not heard back from us within 5 working days after sending us your CV unfortunately you have not been shortlisted for this position.

Equal Opportunities

Utopian Professional Recruitment is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.

Requirements

Utopian Professional Recruitment are working in partnership with our Glasgow based client who are expanding and looking to recruit an IT Project Engineer to join them on a full time basis, for a period of 18mths.

As a key member of the IT department, you will spend time on a variety of projects. The main focus will be on the seamless integration of systems and services whilst playing a critical role in maintaining their infrastructure. Working closely with teams across the business and delivering first class IT solutions and support.

Your main responsibilities will include:

• Project Planning and Coordination: Develop and manage project plans, timelines, and resources to ensure successful delivery of IT projects.
  
• System Implementation: Oversee the deployment, installation, and configuration of IT infrastructure, systems, and software to meet client requirements.
  
• Internal Client Communication: Serve as the primary point of contact for Internal clients, ensuring clear communication and regular project updates to stakeholders.
  
• Collaboration with Internal Teams: Work closely with engineering, development, and operations teams to deliver technical solutions and ensure project success.
  
• Quality Assurance: Monitor and ensure that all systems, software, and IT solutions meet quality standards and are compliant with the industry’s best practices.
  
• Troubleshooting and Issue Resolution: Identify, troubleshoot, and resolve complex IT issues in a timely and effective manner.
  
• Documentation and Reporting: Maintain detailed records of project progress, technical configurations, and support incidents for future reference and analysis.
  
• System Upgrades and Maintenance: Plan and execute system updates, patches, and preventive maintenance to ensure optimal performance and security of IT systems.
  
• Risk Management: Identify and mitigate potential risks related to system performance, security, or project delays.
  
• Training and Support: Provide training to end-users on new systems and technologies, ensuring they are equipped to utilise solutions effectively.
  
• Continuous Improvement: Stay up to date with emerging technologies and industry trends, recommending improvements to IT systems and processes.
  
• Vendor Management: Liaise with third-party vendors for procurement of IT hardware, software, and services as required for project execution.
  

To be considered for this opportunity, we are looking for the following:

• Proven experience in a Project Engineer role or IT support role within an MSP environment
  
• Excellent technical knowledge across a variety of technologies, including:
  • Microsoft Office 365, Exchange, and Active Directory.
    
  • Networking (TCP/IP, DNS, DHCP, VPN, VLANs).
    
  • Virtualization (VMware, Hyper-V).
    
  • Cloud platforms (Azure, AWS, Google Cloud).
    
  • IT security (firewalls, antivirus, endpoint protection).
    
• Strong communication skills, both written and verbal, with the ability to interact with clients in a clear, non-technical way.
  
• Experience with backup solutions, disaster recovery, and business continuity planning is a plus.
  
• A commercial-focused mindset and a commitment to delivering high-quality IT services.
  
• Ability to work independently, manage multiple tasks, and prioritize effectively in a fast-paced MSP environment.
  
• Problem-solving mindset with a proactive approach to identifying and resolving IT issues before they affect clients.
  
• Strong organisational and time management skills.
  
• Desire to continuously develop technical expertise and stay up to date with emerging IT trends.
  

Reward

• Excellent starting salary which will be discussed at time of application
  
• Generous holiday allowance
  
• Excellent training and a clear career path
  
• Pension
  
• Flexible working upon request
  
• Life Assurance
  
• Various incentives and rewards
  
• Opportunity to work from home
  
• Hours of Work – 33.75hrs per week (full time)
  
• Please Note: This will be an office based role, located in Glasgow City Centre
  

Next Steps

For further information, please apply by emailing your CV to Utopian Recruitment ASAP. Our client is looking to interview and recruit these positions as soon as possible.

To keep up to date with current opportunities be sure to follow the Utopian Professional Recruitment page on LinkedIn, Instagram & Facebook

Whilst Utopian Professional Recruitment strives to get in touch with all our applicants, it isn’t always possible. If you have not heard back from us within 5 working days after sending us your CV unfortunately you have not been shortlisted for this position.

Equal Opportunities

Utopian Professional Recruitment is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.